Making sense of PNR history - Amadeus

What's the entry to check action codes on Amadeus after entering HE RH?

• GPCOD.22

• HE CODES

• GDCOP.22

• N/A

EX on the history could mean what action code?

• Cancelled Booking

• Cancelled ETR

• Extra segment added

• Exchanges for an air ticket

Explain what is 000/002 on the PNR History.

• Air segments

• Phone Number

• subsequent changes to the initial sequence

What entry could you use to filter the air segments from the history?

• RTA

• RTB

• RHA

• RHF

What entry can you use to see Amadeus Help Pages on PNR history?

• HE GB

• HE DH

• HE RH

• HE PH

What is the entry to convert Zulu time 1900 to Sydney time?

• HE FG

• HE RH

• DDZZZ1900/SYD

• DDZZZ1800/SNY

If you enter RHK as an entry, the system response would be....

• History of air segments

• History of ticketing elements

• History of Accounting lines

• History of Amadeus

What is the entry for the Queue History?

• LHR

• RHQ

• RHG

• RHB

Can you check a PNR history without retrieving a PNR?

• Absolutely!

• Absolutely Not!

• Can

• Maybe

Why do you think it's important to read the history of a PNR?

• • To check who is the agent handling the reservation

• • To understand the previous interactions

• • Provide better service after reading through the history

• • All the above