Hotel Housekeeping Department Quiz

What is essential for ensuring a pleasant guest experience and a good hotel reputation?

• Quality food

• 24-hour room service

• Clean and well-maintained rooms

• Luxurious amenities

Who is responsible for developing a planned work system with clear instructions to be followed in the housekeeping department?

• Hotel manager

• Quality control supervisor

• Housekeeping manager

• Front desk receptionist

What are the indicators of quality processes that allow for qualitative and quantitative evaluation of results?

• Receipts

• Invoices

• Checklists

• Inventory lists

What is the method used for measuring the productive activity in the housekeeping department?

• Time measurement

• Financial analysis

• Customer feedback

• Employee satisfaction survey

What is the main responsibility of the housekeeping manager in managing human resources?

• Managing the department's staff

• Communicating with suppliers

• Managing hotel finances

• Handling guest complaints

What is the purpose of calculating the 'index of arrangement' for housekeeping staff?

• To determine the number of rooms in the hotel

• To calculate the cost of cleaning supplies

• To assign a specific number of rooms to each housekeeping staff member

• To schedule staff training sessions

What is the main factor that affects the calculation of the number of housekeeping staff required?

• Hotel location

• Hotel marketing strategy

• Hotel ownership

• Hotel category

What is the purpose of updating the work plan in the housekeeping department?

• To improve guest services

• To decrease staff working hours

• To reduce cleaning expenses

• To increase staff salaries

What is the term used for the externalization of services of a specific department or area?

• Offshoring

• Insourcing

• Outsourcing

• Nearshoring

What is the purpose of using ETTs in the housekeeping department?

• To provide training to staff

• To manage hotel events

• To handle guest complaints

• To manage temporary staffing needs