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Characteristics of effective business communication

Authored by NADIAH (PMJ)

Business

University

Used 1+ times

Characteristics of effective business communication
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8 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The message to be delivered must be clear in the mind of sender.

Clarity of purpose

Feedback

Empathy

Grapevine

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A communication should be free from barriers so as to be effective.

Yes

No

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Message sent by the sender is understood in the same terms by the receiver or not can be judged by the feedback received.

Empathy

Listening skill

Feedback

Concreteness

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

The speakers should step into the shoes of the listener and be sensitive to their needs and emotions.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Social media such as Instagram, Twitter, Facebook and Tiktok can increases the chances of clarity of the message.

Yes

No

6.

FILL IN THE BLANK QUESTION

1 min • 1 pt

The managers can use ..................... to deliver formal messages and for identification of issues which are significant to the employees.

7.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Use of .............. should be minimized because it might lead to misunderstanding and misinterpretations.

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