Characteristics of effective business communication

The message to be delivered must be clear in the mind of sender.

• Clarity of purpose

• Feedback

• Empathy

• Grapevine

A communication should be free from barriers so as to be effective.

• Yes

• No

Message sent by the sender is understood in the same terms by the receiver or not can be judged by the feedback received.

• Empathy

• Listening skill

• Feedback

• Concreteness

The speakers should step into the shoes of the listener and be sensitive to their needs and emotions.

(a)  

Social media such as Instagram, Twitter, Facebook and Tiktok can increases the chances of clarity of the message.

• Yes

• No

The managers can use (a)   to deliver formal messages and for identification of issues which are significant to the employees.

Use of (a)   should be minimized because it might lead to misunderstanding and misinterpretations.

The (a)   requirement by different people in the organization differs according to their needs.