OMOTENASHI

Salesmanship is the practice of investigating and satisfying customer needs through a process that is efficient, fair, sincere, mutually beneficial, and aimed at long term productive relationship.

• TRUE

• FALSE

The concept of Omotenashi is said to have been established by ______ the grandfather of the Japanese tea ceremony, through his ways of entertaining his guests through chakai (Japanese Tea Ceremony)

It is an approach of selling products or services to customers.

It is the Toyota’s unique approach to selling vehicles

OMOTENASHI came from the Japanese word: “Omote-ura nashi” - There is no _____ or _____

This is the way how to provide hospitality wholeheartedly to meet the wishes, needs or preference of each guest.

_______- centric has always been embedded in Toyota's DNA

_______ = Value beyond expectation + heart touching moments

From Step 1 to Step 8 of Sales Process : The start of the customer’s purchasing inquiry

Under what step in the sales process wherein an impression is created in the mind of the customer?