PROGRESS CHECK CIA PART III UNIT 1 & 2 PT PLN (Persero)

Which of the following is least likely to be an example of synergy?

• A shopping mall with several businesses providing different products and performing different services.
• A car dealership providing warranties on automobile parts to maximize customer value.
• A manufacturing company hiring a new manager with technological experience lacking in the company.
• Military Humvees being converted into sports utility vehicles for sale to civilians.

Which of the following best describes a market synergy?

• Technology transfer from one product to another.
• Bundling of products distributed through the same channels.
• Production of multiple products at one facility.
• Use of complementary management skills to achieve entry into a new market.

The cost of statistical quality control in a product quality cost system is categorized as a(n)

• Internal failure cost.
• Training cost.
• External failure cost.
• Appraisal cost.

Which of the following quality costs are nonconformance costs?

• Systems development costs.
• Costs of inspecting in-process items.
• Environmental costs.
• Costs of quality circles.

Which of the following balanced scorecard perspectives examines a company’s success in targeted market segments?

• Financial.
• Customer.
• Internal business process.
• Learning and growth.

Under the balanced scorecard concept, employee satisfaction and retention are measures used under which of the following perspectives?

• Customer.
• Internal business.
• Learning and growth.
• Financial.

Organizational charts often represent the formal structure of an organization. Often the organizational chart represents a pyramid with the chief executive on the top and the operating workforce on the bottom. Which of the following would not be included in a typical organizational chart?

• The span of control and the number of organizational levels.
• Communication channels.
• Promotional or career tracks.
• Informal influence or friendships.

Frederick Herzberg postulated a two-factor theory of human behavior that included satisfiers and dissatisfiers. Which of the following is a dissatisfier?

• Promotion to another position.
• Salary.
• Challenging work.
• Responsibility.

Two managers were discussing the merits of goal setting to improve employee performance. One manager felt that specific goals should not be established and that, to provide for flexibility, only generalized goals should be used. The other manager felt that specific, difficult goals produce the best results. As the discussion continued, other methods of goal setting were identified. Select the best method for setting goals.

• The manager should provide generalized goals.
• The manager should select specific, difficult goals.
• The employee should develop generalized goals and obtain management concurrence.
• The employee should develop specific, difficult goals and obtain management concurrence.

Job enlargement is characterized by

• Horizontal loading of the job.
• Vertical loading of the job.
• Increased worker control of tasks.
• More rapid performance feedback.