Locating Accounts Quiz

What are some common reasons users might struggle to recall their email address associated with their Natural Cycles account?

• They have simply forgotten it.

• There might be a typo in the email address.

• They are using multiple email addresses.

• All of the above.

Which of the following email address pairs are considered equivalent?

• @googlemail & @gmail

• name.lastname & namelastname

• @icloud & @me

• aim.com & aol.com

If uncertain about the email address associated with the account, what action is recommended?

• Proceed with any email address available.

• Post a query on Slack for assistance.

• Ask the user to create a new account.

• None of the above.

What are some primary criteria one can use to search for a transaction in Braintree?

• Last 4 digits of the Credit Card

• PayPal email address used

• Customize with the payment date range

• All of the above

Which of the following is a criteria you can use to customize a Braintree transaction search?

• Home address

• Card Type (Visa, Mastercard, etc)

• Date of purchase (Select date range)

• All of the above

In what situation might a user's payment not be found in Braintree?

• The user deleted their account.

• The user changed their payment method.

• The payment gateway malfunctioned.

• All of the above.

What might be the reason for a payment not being found in Braintree when a user complains about unsuccessful charges?

• The user's account was deleted.

• The user used a different payment method.

• The user's bank declined the transaction.

• None of the above.

When a user confirms cancellation but reports new charges, what information might be helpful in locating their account?

• Date and amount of the recent charge

• Only the confirmation of cancellation

• No additional information is needed

How can you identify if a user is emailing from a different email address than the original one used for contact?

• The email appears red in Zendesk.

• The email contains a different subject line.

• The email is highlighted as "yellow" in Zendesk.

• There's no way to identify this.

Answer explanation

Where can you view the original email address used by a user in Zendesk?

• Click on the user's profile.

• Click on the triangle in the top right corner.

• Email addresses cannot be viewed in Zendesk.

Answer explanation