S | M05 Activity

Investigations of fraud that involve senior management should be conducted by

• a panel of supervisors.

• a committee of employees who have no leadership responsibilities.

• outside investigators.

• the company's legal counsel.

Leadership studies indicate that grievance rates are higher when

• supervisors confront employees with a take-it-or-leave-it attitude.

• supervisors have high consideration scores.

• supervisors insist on correct operational procedures.

• supervisors have a strong production orientation.

Which of the following actions is an inappropriate way for supervisors to respond to a grievance?

• Talk with the employee immediately and give the employee a full hearing.

• Try to let the situation calm down by postponing actions and delaying unnecessary decisions.

• Investigate each case completely and determine if there were witnesses.

• a Examine the labor agreement and correct the problem if the company is wrong.

How should employers help employees with serious emotional problems?

• Supervisors should counsel with them and try to resolve issues quickly.

• Employees should be encouraged to seek help from their family or friends.

• Employees should find their own treatment to protect employers from liability.

• Employees should be referred for professional counseling.

Which of the following principles is NOT part of an effective disciplinary system?

• The organization should have definite policies and procedures

• The responsibility to initiate disciplinary action should be delegated to the employee relations specialist.

• Employees should receive consistent treatment.

• The rules should be communicated to all employees.

The formal statement that is prepared for an arbitrator outlining the issues to be resolved and granting authority to decide them is called

• a submission agreement.

• areas of agreement.

• articles of arbitration.

• an arbitration contract.

Of the following, the BEST predictor of employee job satisfaction is

• supervisor's management style.

• overall productivity.

• employee temperament.

• equitable rewards.

Which of the following is TRUE of employee assistance programs?

• The program should be accessible from nine to five, or during all regular business hours.

• All problems and conditions related by the EAP should be reported to management and to the employee's supervisor.

• The program should be open to all employees and family members.

• Plan participants should be required to meet with EAP staff at the EAP office.

Which of these policies is BEST suited to minimize violence in the workplace?

• Avoid disciplining employees in public.

• Require angry workers to leave the premises.

• Communicate pay increases in private.

• Terminate employees only at the end of a week.

An employer can take disciplinary action against an employee's off-duty conduct if

• the employer disapproves of the employee's social activities.

• the employee engages in the conduct while on paid leave from the company.

• the employee's political activities are in conflict with senior management's political views.

• the conduct negatively affects the organization's reputation.