APP2 Zboyovski QI and Model for Improvement

What are the determinants of health care quality

• increase the probability of positive (desired) outcomes

• decrease the probability of negative (undesired) outcomes

• correspond with current medical knowledge

• a decrease in medical errors cost

• quality of patient counseling

From a patient's perspective, health care quality is when the patient is offered what they want and are provided with what they need

• true

• false

Quality by inspection is also known as: ​ (a)   .

It is an aggregate of ​ (b)   (design analysis and inspection for defects) ​ (c)  

• quality control
• activities
• designed to ensure adequate quality
• quality check
• items
• designed to ensure perfect quality

Tags

NGSS.MS-ETS1-3

NGSS.MS-ETS1-4

When there is variations or problems within the system that will not be detected, what is it considered

• quality control

• limitation

• reactive mechanism

• quality assurance

What is it known as when variations in a final product is detected and quality is not assured within the system

• quality control

• limitation

• reactive mechanism

• quality assurance

In a reactive mechanism, if the performance level is acceptable, the system is allowed to continue functioning

• true

• false

Match the quality assurance terms with its definition

• limitation

• improvement is focused on dealing with the outlier

• standards developed by regulators

• deviations and outliers from the standards are identified

• reactive and defensive

• ensure that standards of quality are being met

• quality assurance

• variations or problems within the system will not be detected

Tags

NGSS.MS-ETS1-2

NGSS.MS-ETS1-3

Organize the characteristics of quality by inspection/quality control vs quality assurance

Groups:

(a) Quality Control

,

(b) Quality Assurance

,

(c) Both

• improvements focus on inspection findings

• focuses on dealing with the outlier

• no variation prevention

• require inspection to identify the defect or outlier

• improvement solely by inspection

• focuses on the defect found

• reactive and defensive

• no process improvement

• improvement based on performance to meet a specific standard

Tags

NGSS.MS-ETS1-4

What are some characteristics of Continuous Quality Improvement (CQI)

• a continual involvement process associated with providing a good or service that meets or exceeds customer expectations

• requires organization-wide participation

• focuses on preventing and reducing internal sources of variation

• promotes a systems perspective that is nonpunitive to an individual

• focuses on dealing with an outlier

Tags

NGSS.MS-ETS1-3

NGSS.MS-ETS1-4

Organize the Six Sigma characteristics

Groups:

(a) Quality Management Method

,

(b) Statistical Measurement

• "sigma" is the same as standard deviation

• used to compare quality across processes and across organizations

• assumes that defects are responsible for the "cost of poor quality"

• overall goal: all processes have an error rate less than 3.4 errors/mil opportunities

• overall goal is to decrease defects in all the organizations processes

• if achieved, the results will show better quality, reduced cost, and increased profitability

Tags

NGSS.MS-ETS1-3

NGSS.MS-ETS1-4