
Accommodation Reception Services Quiz
Quiz
•
12th Grade
•
Practice Problem
•
Easy
Dendy Supriatna, S.Par
Used 2+ times
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11 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in the reservation procedure for a guest?
Ask for payment information
Check the weather forecast
Book the room
Check availability of rooms
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are some common guest services provided at the accommodation reception?
Room service
Laundry facilities
Car rental
Some common guest services provided at the accommodation reception include check-in, key distribution, concierge services, luggage storage, and information about the local area.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should accommodation reception staff handle guest complaints?
Blame the guest for the issue and refuse to help
Argue with the guest and defend the hotel's actions
Ignore the guest and hope the problem goes away
Listen to the guest, empathize, apologize, and resolve the issue
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What information is typically collected during the reservation procedure?
Guest's favorite color, shoe size, and hair length
Number of pets, favorite food, and preferred vacation destination
Guest's name, contact information, date of arrival and departure, room preference, and payment details
Mother's maiden name, social security number, and credit card PIN
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should reception staff do if a guest requests a late check-out?
Ignore the request and proceed with regular check-out time
Check the hotel's policy and accommodate if possible
Charge the guest extra for late check-out
Tell the guest late check-out is not allowed
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of a room inspection during the check-out procedure?
To count the number of windows in the room
To check the weather forecast for the day
To see if the room needs to be vacuumed
To ensure the room is left in good condition and to identify any damages or missing items.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can accommodation reception staff enhance guest experience?
By providing personalized and attentive service, anticipating guest needs, and offering local recommendations and assistance.
By refusing to offer any local recommendations or assistance
By providing generic and impersonal service
By ignoring guest requests and complaints
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