Payex: New Merchant Dashboard

Which of the following are types of Installment?

• Existing (Cards and Grab)
• Credit Card Installment
• Subscription

What is Credit Card Installment?

• Payment method that allow the end customer to split payment, provided via Payment Link
• Enables merchants to collect payment directly from their customer’s bank account balance by linking their bank account or cards access.

The following are the available channels for Existing Installment:

• FPX
• Riipay
• Installment Paylayer by Grab
• Postpaid Paylayer by Grab

Where should merchant create credit card installment?

• Payex Portal
• EZBeli Portal
• Payex Terminal
• Xendit Dashboard

Merchant only wants to show 6 and 12 months tenure option for cards installment and remove other options. After probing to get relevant information, what should we do next?

• Escalate to Payex Ops
• Escalate to MO
• Suggest merchant to edit through Payex Portal
• This option is not available

What is the possible reason of "invalid_request" error when creating Payex payment link?

• Merchant's connection issue
• Bugs in Payex system
• No active payment method
• Wrong amount entered

Merchant informed they received "invalid_request" error when creating Payex Payment Link. After checking on Payex Terminal, there is no payment method activated. What can we do next?

• Inform merchant that no payment method is activated, and give them our docs if they want to create installment payment link
• Ask if they want to activate other payment methods
• If they want to activate other payment method, escalate to MO
• Escalate to Payex Ops since we have no visibility

What is Subscription (Mandate) in Payex?

• Payment method that allow the end customer to split payment, provided via Payment Link
• Enables merchants to collect payment directly from their customer’s bank account balance by linking their bank account or cards access.

What are the common use case of Sunscription (Mandate)?

• Membership subscription
• Tuition Fee
• Property Rental

Which of the following requires to have RHB bank account to be enabled?

• Auto Debit Subscription
• Direct Debit Subscription
• All of them
• Credit Card Installment