1. Pelayanan optimal yang menghasilkan kepuasan pelanggan merupakan pengertian dari…
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REMEDI PENGELOLAAN USAHA
Quiz
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Other
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Professional Development
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Hard
TIARA LESTARI
Used 2+ times
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
a. Pengelolaan usaha
b. Pelayanan prima
c. Pelayanan usaha
d. Pelayanan pelanggan
e. Aspek pelayanan
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
2. Cara-cara berkomunikasi dengan pelanggan agar pelanggan mau kembali ke salon kita adalah…
a. Berikan kesan pertama yang baik, berikan senyuman, disiplin, jaga emosi
b. Berikan kesan pertama yang baik, bersikap tulus, bertanggung jawab, disiplin
c. Gunakan kalimat yang mudah dipahami, jaga emosi, bersikap tulus, berikan diskon
d. Berikan diskon, pelayan ramah, bertanggung jawab
e. Berikan senyuman, jaga emosi, pelayanan cepat
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
3. Apa yang dimaksud after sales service..
a. Pelayanan purna jual
b. Pelayanan yang baik
c. Kelayakan harga
d. Potongan harga
e. Pelayanan tentang produk
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
4. Apa yang dimaksud after sales service..
a. Pelayanan purna jual
b. Pelayanan yang baik
c. Kelayakan harga
d. Potongan harga
e. Pelayanan tentang produk
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
5. Beberapa hal yang perlu dicermati sebelum memulai bisnis salon kecantikan adalah …
a. Tekun di bidang anda geluti
b. Ketahuilah pelanggan salon anda
c. Pelajari setiap hal yang berkaitan dengan kecantikan
d. Memasang iklan
e. Mempromosikan
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
6. Istilah dari personal brand adalah…
a. Kesatuan salon
b. Nama baik
c. Nama salon
d. Kepribadian salon
e. Kepemimpinan
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
7. Ada berapa tipe salon sebelum melakukan perawatan…
a. 3
b. 5
c. 8
d. 9
e. 10
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