30/11/2023

Address match:

Customer details:
TN: Hang Seng Bank Limited
Address: 83 Des Voeux RD Central, Hong Kong

RP:
Name: Kaikai Technology CO LTD
Address: Des Voeux Road, Hong Kong

"We should escalate the review above and do not use any clearance rule to clear since the triggered name is a bank"

Is the statement above correct?

• Yes

• No

• Maybe

Address match:
The triggered name is Sotong Bank, no document received & no clearance rule applicable.

What is the next action?

• Clear

• Request

• Escalate

Name match:

Triggered name is an address and customer response he has moved and unable to provide the triggered POA

What is the correct action?

• Request customer to update name & address

• Request for current POA

• Escalate to L2

Name Match. Received valid ID for Seyed Mohammad

PLC:
Name Match
TN : Seyed Mohammad
RP : Hodjatoleslam Seyed Mohammad SOLTANI


Current review:
Name and Alias Match
TN : Seyed Mohammad
RP : Hodjatoleslam Seyed Mohammad SOLTANI
Alias: SOLTANI, Hodjatoleslam Seyed Mohamad


What is your next action?

• Clear using PLC

• Escalate to L2

• Clear using name mismatch

What is the best practice when escalating a review

• Upload the ID

• Translate the doc if needed

• All the above