Communication Styles and Assertiveness Quiz

What is an example of passive communication?

• C. Expressing needs and opinions

• D. Using hurtful actions or words

• B. Ignoring the situation

• A. Speaking up for oneself

What is an example of passive aggressive communication?

• B. Indirectly expressing negative feelings

• D. Ignoring the situation

• A. Speaking openly and respectfully

• C. Using hurtful actions or words

What is an example of aggressive communication?

• B. Indirectly expressing negative feelings

• C. Using hurtful actions or words

• A. Speaking up for oneself

• D. Speaking openly and respectfully

How would an assertive person respond when someone cuts in line?

• A. Ignore the situation

• B. Get aggressive

• C. Speak up in a calm way

• D. Use hurtful actions or words

What is a key characteristic of assertive communication?

• A. Using hurtful actions or words

• B. Speaking openly and respectfully

• D. Indirectly expressing negative feelings

• C. Ignoring the situation

What is the first step in the three-step technique for being assertive?

• C. Explain how the behavior affects you

• D. Use hurtful actions or words

• B. Point out the behavior

• A. State what you need to happen

What is a way to practice being assertive when saying no?

• D. Get aggressive

• C. Ignore the situation

• A. Provide a lengthy explanation

• B. Keep it brief

What should your voice show when being assertive?

• A. Hesitation

• B. Confidence

• D. Aggressiveness

• C. Indifference

What is a key point to remember when becoming a more assertive communicator?

• A. It will happen overnight

• B. It takes time and practice

• D. Ignore the situation

• C. Use hurtful actions or words

What is the assertiveness lesson number one from the text?

• D. Assertiveness lesson number one

• C. Don't let that guy sit on you

• B. Excuse me sir, you're sitting on my body

• A. Tell him to get off