
Strategic Performance Measurement
Authored by NUR IRWANI
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University
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Employee satisfaction, absenteeism and employee suggestions implemented are measures related to:
Financial perspective
customer perspective
internal business processes
learning and growth
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary purpose of strategic performance measurements in an organization?
To increase employee workload
To monitor and evaluate progress towards organizational goals
To eliminate competition
To reduce operational costs
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which of the following statements is/are false?
i. Non-financial measures are only applicable when profit is not a principle goal of the firm.
ii. It is often difficult to take any action because of non-financial measures.
iii. At the operational level, it is often easier to relate to non-financial measures.
ii and iii
i and iii
i and ii
All of the given answers
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is it important for organizations to set clear and specific goals?
To confuse employees
To provide a direction for efforts
To eliminate competition
To discourage employee motivation
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Employee turnover percentage is an example of which performance measure category?
Internal business processes
Customer
Financial
Learning and Growth
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Listed below are the objectives of performance measurement systems:
i. Encourage goal congruence as it communicates the strategy and plans of the business and align employees’ goal with those of the organization.
ii. The technique is considered perfectly adequate to meet the needs of business for management of performance.
iii. It is used to evaluate subordinates’ performance and as the basis for rewards.
iv. Guide the senior managers in developing future strategies and operations.
i, ii and iii
ii, iii and iv
i, iii and iv
All of the above
7.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Choose any two types of performance measurement in financial perspective.
Balance scorecard
Return on Investment (ROI)
Residual Income
Benchmarking
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