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Communication and Overcoming Barriers Quiz

Authored by B Watts

12th Grade

Used 6+ times

Communication and Overcoming Barriers Quiz
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13 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is communication?

The use of body language

The development of understanding

The process of persuasion

The exchange of information

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is communication important?

To establish and maintain relationships

To develop an understanding of other people

To solve problems

All

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the elements of effective communication?

Use of understandable terms

All

Clear and concise message

Avoidance of interruptions or distractions

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can officers overcome communication barriers with individuals who have hearing loss?

All

Ensure hearing aids work properly

Use short sentences

Use body language

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can officers overcome communication barriers with individuals who have impaired vision?

Use good light

Use touch

All

Describe what is happening

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can officers overcome communication barriers with individuals who have trouble speaking?

All

Use Yes or No questions

Repeat answer for clarification

Allow time to answer

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are defense mechanisms that can be barriers to effective communication?

Compensation for another goal to achieve success

Denial

Displacement of anger

All

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