Communication and Overcoming Barriers Quiz

What is communication?

• The use of body language

• The development of understanding

• The process of persuasion

• The exchange of information

Why is communication important?

• To establish and maintain relationships

• To develop an understanding of other people

• To solve problems

• All

What are the elements of effective communication?

• Use of understandable terms

• All

• Clear and concise message

• Avoidance of interruptions or distractions

How can officers overcome communication barriers with individuals who have hearing loss?

• All

• Ensure hearing aids work properly

• Use short sentences

• Use body language

How can officers overcome communication barriers with individuals who have impaired vision?

• Use good light

• Use touch

• All

• Describe what is happening

How can officers overcome communication barriers with individuals who have trouble speaking?

• All

• Use Yes or No questions

• Repeat answer for clarification

• Allow time to answer

What are defense mechanisms that can be barriers to effective communication?

• Compensation for another goal to achieve success

• Denial

• Displacement of anger

• All

What is the importance of effective listening in the LPSCS profession?

• To solve problems

• To establish relationships

• To gather information

• To develop understanding

What is the role of nonverbal communication in effective communication?

• It is the primary form of communication

• It may change the message

• It is not important in communication

• It is used to deceive others

What is active listening?

• Focusing on body language

• Ignoring the speaker

• Focusing on the message being sent

• Passively hearing the message