Tip of the Week Nov 2023

Which of the following is considered a security Fail (Select all that apply)

• a) Not masking personal information sent via e-mail i.e., Client’s SIN, Banking information, address etc.

• b) Confirming account exists before security is completed.

• c) Emailing a statement to client without password protection

• d) All the above

• e) A and B

When can an FSR override SIN requirements during IOL security?

• a)  If caller forgot their SIN during IOL registration

• b) During IOL registration for corporate accounts

• c) During IOL registration for spousal accounts

• d) All the above

Which of the following is NOT TRUE about BORs?

• a) We can send a BOR to an assistant’s E-mail after BOR security

• b) We can accept regional manager on the Salesforce coverage tab as a Sales Contact

• c) We can send BOR to the advisor’s email on file without BOR security

• d) We can release assets and trailer fee info to the assistant after BOR security

• e) All the above

A group plan administrator can do the following except

• a) Obtain banking details for the group members

• b) Change the financial advisor for the group

• c) Stop PACs from the employer’s bank account

• d) Follow up on purchase confirmations

Which of the following can be shared verbally with current advisor?

• a) IOL registration status

• b) Name of receiving institution

• c) Client’s DOB  

• d) A & C

• e)  None of the above

For SunLife, all documents should/will be authorized by SunLife H/O except for (Select all that apply)

• a)  Transactions on foreign accounts  

• b)  Incoming transfer forms (only RTT)

• c)  Beneficiary change request forms

• d) Banking change request forms

Which of the following Salesforce tools would be used to deactivate IOL access?

• a)  Sending an Email to Online Services within Salesforce

• b)  Creating an OS case within Salesforce

• c)  Tagging Online Services using the Post tab on Salesforce

• d) Sending an Email to a supervisor within Salesforce to deactivate IOL

What is the settlement period for a WO redemption under a Sun Life D/R code?

• a) T+1 or T+2 depending on the type of fund

• b)  T+1

• c)  T+2

• d) T+10

In what scenario do we require a backup document for a WO redemption?

• a) When sending EFT instructions via FundServ

• b) When Electronic Paper Agreement is coded NO for transactions over $25,000

• c) For a request to mail a cheque to an address not on file

• d) For fund split instructions on partial redemptions

Which E-Ciss tool allows you to track the status, view the content and read the RESO notes on a document?

• a)   Doc folder and Tracking

• b)  Index Query

• c) E-Ciss + Doc Tracking

• d) Doc Lookup

• e) DOC centre Log