Active Listening Skills

What is the difference between hearing and listening?

What is anything that hinders the success of the communication process, such as loud background noise in the environment?

• Nonsense

• Distractions

• Communication barrier

Why is it important to remove communication barriers when listening?

• So you can interpret

• So you can focus

• So you can process the information

• It's not necessary.

Note-taking is actually a listening skill. Do you feel that you are a good note-taker? Why or why not?

TRUE OR FALSE: While listening will play an important part in your life, it is through active listening that you will get the most out of conversations with others.

• True

• False

______ _________ is the ability to give your full attention to a speaker, understand what they are saying, and respond appropriately.

TRUE OR FALSE: Active listening requires you to just nod your head and acknowledge what the person is saying.

• True

• False

Take a moment to reflect on your own listening skills. Do you think you are a good listener and demonstrate good active listening skills? Most people think they are, but are they really?

Which of the following are active listening behaviors?

• • You are fully present and not distracted.

• You offer an "oh wow" as a reply every once in awhile.

• • You are attentive, make eye contact, and ask questions.

• • You restate what has been shared to ensure understanding. You ask questions.

TRUE OR FALSE: Being a great listener can really benefit your career.

• True

• False