Behaviours

How could your role impact on others within the business?

• By having no impact on others within the business
• By influencing team dynamics, productivity, and overall business performance.
• By causing chaos and disruption
• By being completely irrelevant to the business

Training and development plans can be made using (_________) to improve performance within your work role.

How could you demonstrate integrity within an accounting role?

• By manipulating financial records to benefit the company
• By ignoring ethical guidelines and standards
• By providing inaccurate and misleading financial reporting
• By ensuring accurate and transparent financial reporting, and by following ethical guidelines and standards.

Customer service is important to retain ​ (a)   and to increase the business​ ​ (b)  

• customers
• reputation
• friends
• suppliers

Match the products and services offered by accounting businesses to customers

• Tax

• 
• Valuation

• 
• Payroll

• 
• Bookkeeping

• 

Why are working relationships important?

• To facilitate effective communication and collaboration
• To create a toxic work environment
• To hinder communication and collaboration
• To cause conflict and tension
• To create positive results and performance

How could you use feedback to improve your performance within your role?

• Seeking feedback and using it to make improvements
• Relying solely on self-assessment without seeking external feedback
• Ignoring feedback and continuing with current performance
• Asking for feedback but not implementing any changes

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Behaviours

Why are codes of conduct important to any business?

​ (a)  

• To set clear expectations for behaviour and ethics
• to discourage workers
• to make sure everyone at work are friends