Vocabulary: Personal values in a call center environment.
Authored by Gabriela Trejo
English
Professional Development
CCSS covered
Used 3+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Putting the customer's needs and satisfaction at the forefront of every interaction.
Empathy:
Customer Focus:
Communication:
Patience:
Tags
CCSS.RI.9-10.4
CCSS.RI.9-10.4
CCSS.RI.11-12.4
CCSS.RI.7.4
CCSS.RI.8.4
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Understanding and sharing the feelings of customers, showing compassion and understanding their perspective.
Empathy:
Customer Focus:
Communication:
Patience:
Tags
CCSS.RI.9-10.4
CCSS.RI.9-10.4
CCSS.RI.11-12.4
CCSS.RI.7.4
CCSS.RI.8.4
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Remaining calm and composed, especially during challenging or frustrating customer interactions.
Empathy:
Customer Focus:
Communication:
Patience:
Tags
CCSS.RI.9-10.4
CCSS.RI.9-10.4
CCSS.RI.11-12.4
CCSS.RI.7.4
CCSS.RI.8.4
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Clearly and effectively conveying information, both verbally and in writing, to customers and colleagues.
Empathy:
Customer Focus:
Communication:
Patience:
Tags
CCSS.RI.9-10.4
CCSS.RI.9-10.4
CCSS.RI.11-12.4
CCSS.RI.7.4
CCSS.RI.8.4
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Treating every customer, regardless of their situation, with dignity and respect.
Teamwork:
Adaptability:
Respect:
Integrity:
Tags
CCSS.L.11-12.6
CCSS.L.9-10.6
CCSS.W.11-12.2D
CCSS.W.9-10.2D
CCSS.W.8.2D
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Being honest, trustworthy, and transparent in all interactions, ensuring customers can rely on the information provided.
Teamwork:
Adaptability:
Respect:
Integrity:
Tags
CCSS.L.11-12.6
CCSS.L.9-10.6
CCSS.W.11-12.2D
CCSS.W.9-10.2D
CCSS.W.8.2D
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Collaborating and working effectively with colleagues to solve problems and enhance the overall customer experience.
Teamwork:
Adaptability:
Respect:
Integrity:
Tags
CCSS.L.11-12.6
CCSS.L.9-10.6
CCSS.W.11-12.2D
CCSS.W.9-10.2D
CCSS.W.8.2D
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