Vocabulary: Personal values in a call center environment.

Putting the customer's needs and satisfaction at the forefront of every interaction.

• Empathy:

• Customer Focus:

• Communication:

• Patience:

Tags

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RI.9-10.4

Understanding and sharing the feelings of customers, showing compassion and understanding their perspective.

• Empathy:

• Customer Focus:

• Communication:

• Patience:

Tags

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RI.9-10.4

Remaining calm and composed, especially during challenging or frustrating customer interactions.

• Empathy:

• Customer Focus:

• Communication:

• Patience:

Tags

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RI.9-10.4

Clearly and effectively conveying information, both verbally and in writing, to customers and colleagues.

• Empathy:

• Customer Focus:

• Communication:

• Patience:

Tags

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RI.9-10.4

Treating every customer, regardless of their situation, with dignity and respect.

• Teamwork:

• Adaptability:

• Respect:

• Integrity:

Tags

CCSS.L.11-12.6

CCSS.L.8.6

CCSS.L.9-10.6

CCSS.W.11-12.2D

CCSS.W.9-10.2D

Being honest, trustworthy, and transparent in all interactions, ensuring customers can rely on the information provided.

• Teamwork:

• Adaptability:

• Respect:

• Integrity:

Tags

CCSS.L.11-12.6

CCSS.L.9-10.6

CCSS.W.11-12.2D

CCSS.W.8.2D

CCSS.W.9-10.2D

Collaborating and working effectively with colleagues to solve problems and enhance the overall customer experience.

• Teamwork:

• Adaptability:

• Respect:

• Integrity:

Tags

CCSS.L.11-12.6

CCSS.L.9-10.6

CCSS.W.11-12.2D

CCSS.W.8.2D

CCSS.W.9-10.2D

Being flexible and open to change, as call center environments often require adjusting to new procedures and technologies.

• Teamwork:

• Adaptability:

• Respect:

• Integrity:

Tags

CCSS.L.11-12.6

CCSS.L.9-10.6

CCSS.W.11-12.2D

CCSS.W.8.2D

CCSS.W.9-10.2D

Taking ownership of one's actions, including mistakes, and working towards resolving issues to the customer's satisfaction.

• Accountability:

• Time Management:

• Listening Skills:

• Professionalism:

Tags

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RI.9-10.4

Efficiently managing time to handle customer inquiries promptly and meet response time targets.

• Accountability:

• Time Management:

• Listening Skills:

• Professionalism:

Tags

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RI.9-10.4