Workplace Readiness Skill 02 - Critical Thinking/Problem Solving

The first thing Jordan does when he gets to his office is check his email on his work computer. One morning, his computer will not connect to the internet. What is the most efficient way for Jordan to figure out if the problem is with his computer or the internet?

• Check to see if another device is able to connect to the internet

• Call tech support and ask them to come look at it

• Go to the server room to make sure the internet router is plugged in

• Replace the wifi card in his computer and see if it works

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WRS-02

Why is it important to analyze and evaluate different solutions before making a decision?

• To ensure the decision is based on personal preferences

• To select the solution that is easiest to implement

• To understand the pros and cons of each solution

• To deliberately avoid effective solutions

Tags

WRS-02

You work as an accountant in the Human Resources department of a large technology company. Your boss asks you to research different programs for collecting and processing employee timesheets, and you find multiple options. How do you determine which one to suggest to your boss?

• Consider all of the relevant factors and analyze each program based on those factors

• Randomly pick one of the programs

• Select the program that is the most expensive

• Choose the program that requires the least amount of effort

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WRS-02

Which of the following is an example of critical thinking?

• Accepting information without questioning its validity

• Relying solely on intuition to solve problems

• Evaluating evidence and reasoning to form a conclusion

• Making decisions based on emotions rather than facts

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WRS-02

Your team's recent project did not meet expectations. What is the most productive way to handle this setback?

• Blame external factors and make excuses for the failure

• Ignore the failure and move on to the next project

• Analyze the reasons for the failure, learn from the experience, and make adjustments for future projects

• Evaluate the performance of individual teams members to assign blame

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WRS-02

You are working on a project that must be completed by the end of the week. Your coworker gets sick and asks you to complete their project as well, which is due the next day. You are not sure if you can finish both in time. What is the FIRST thing you should do solve this problem?

• Immediately start working on your coworker's task

• Politely decline as you have your own tasks to handle

• Discuss the situation with your supervisor to determine the priority

• Attempt to delegate the task to another colleague

Tags

WRS-02

What is the process of evaluating information in a reasoned, logical way to make clear and rational judgments based on evidence called?

• creative thinking

• resource management

• critical thinking

• subjectivity

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WRS-02

What is the first step in recognizing and analyzing a problem?

• Brainstorming solutions

• Jumping to conclusions without gathering any information

• Figuring out who to blame for the problem

• Identifying and understanding the problem

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WRS-02

You are a project manager and your team is facing a challenge that is causing delays. What is the most effective first step in addressing this issue?

• Immediately implement a solution without consulting the team

• Identify the root cause of the problem

• Blame a team member for the delay

• Ignore the problem and continue with the project

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WRS-02

Why is it important to consider multiple perspectives when solving a problem?

• To create confusion and delay decision making

• To ensure that the solution is biased towards one perspective

• To gain a comprehensive understanding of the problem and its potential solutions

• To avoid making a decision

Tags

WRS-02