CA Savers can change their delivery preferences through the app.

• True

• False

Answer explanation

Delivery preference must be changed through the plan’s website.

If a Saver calls in to request a distribution:

• Rep must check for all possible holds.

• Rep must check for all possible holds and inform the Saver if any is applicable.

• Rep must offer reference number.

• Rep must provide trade date once the transaction request has been submitted.

These are the expected impactful dates for December:

• 12/11; 12/29; 12/30

• 12/2; 12/20; 12/27; 12/28

• 12/15; 12/19

• 12/4; 12/11; 12/22; 12/26; 12/27; 12/28; 12/29

Answer explanation

Other impactful dates could be added for this month depending on business needs.

The fee structure for ILSC will change effective 1/1/2024.

• True

• False

If a Saver calls in about the new fee structure, which would be the applicable category for case notes:  

• Correspondence> Other

• Fee>What are the EE Fees

• EE Account information>Profile Inquiry

• EE Account information> Other

CSRs should be reminding the callers to remain on the line if they have opted to take our survey.

• True

• False

Answer explanation

This is most likely to be included in the new QA guidelines for 2024.

RTs should not be submitted for:

• Delete unused payroll lists

• General Research/

  Miscellaneous Request

• Asking for API to be deleted for the employer to be reset.

After the new fees are in place for ILSC in 2024, both the Paper Delivery Fee and the Paper Check Fee could be avoided by changing delivery preferences to e-delivery and requesting ACH instead of check for distributions, just like in the CalSavers plan:

• True

• False

The following will be the new administrative fees for ILSC:

• Fixed Account Fee $4 per quarter

• Fixed Account Fee $4.50 per quarter

• Total Annualized Asset-Based Fee 0.32% to 0.45% of assets depending on investment choice(s)

• Total Annualized Asset-Based Fee 0.24% to 0.32% of assets depending on investment choice(s)

Starting 1/1/2024 there will be an Electronic Delivery Fee for ILSC accounts:

• True

• False