MAR20X Process - SA

A walk-in customer enters the showroom, sees you, but goes directly to the car display area, what do you do?

• A. Approach him, mark him as floater, and inform him that you are available to help

• B. Approach him, ask for name and phone number, car of interest, and offer him a drink

• C. Leave customer for a while then approach him later and ask him if he wants help

• D. Approach the customer and Inform him about current offers

A walk-in customer is interested in C-Class and requests a test drive from you, what do you do?

• A. Record customer details, check if car is available and prepare for test drive

• B. Record customer details, and inform customer that test drives are not available for walk-ins

• C. Record customer details, address the customer to Sales Consultant indicating the request for Test Drive and then assign the customer to Product Expert

• D. Record customer details, check car availability and request Sales Consultant to assist him

Customer is asking you about the available Ramadan Offers on E-Class, What do you do ?

• A. You record his details and inform him about the 5% discount available on the car

• B. You record his details, assign customer to open pool, and wait for a Sales Consultant to assist him

• C. You record his details, assign customer to open pool, and wait for a Product Expert to assist him

• D. You tell him we don’t have offers, assign him to open pool, and wait for Sales Consultant to assist him

A walk-in customer wants to meet one of the sales consultant, what do you do?

• A. Record details and redirect him to a Product Expert so he can explain about the car first

• B. Ask for more details on his needs, record details, offer him a drink, then assign customer to open pool

• C. Record details, offer hospitality, then assign customer to a sales consultant of your choice

• D. Inform customer that sales consultants are all busy and you can help him

Customer is with a Sales Consultant and wants to go for test drive, what do you do?

• A. Check if car is available, and redirect customer to product expert

• B. Check if car is available, and redirect customer to sales consultant

• C. Tell customer Test Drives should be booked in advance

• D. Nothing. Sales Consultant should assign customer to available Product Expert