Đề 3 (201-300)

At the end of the project, the PM determines that the project will add 4 functional areas and 3 performance areas. Customers expressed satisfaction with the project. Project success means:

• A. The project does not qualify for success
• B. The project was not successful because it did more than the customer wanted without getting paid (gold plating)
• C. The project was unsuccessful because the customer was satisfied which meant they had to pay more for the work
• D. The project was successful because the team had the opportunity to learn new functional areas and the customer was satisfied

PM has managed 4 projects for the company and is being considered to join the project management department. Here's what was learned after the process of evaluating his capabilities: this PM's first project had a cost fluctuation of CV = -500, used 2 key resources, and needed to redo the principles. The project is in the implementation phase and is ranked 14th priority in the company. The second project ended up with a schedule variation of +100, was completed on a vast compressed schedule, and received a letter of recommendation from the sponsor, but the project's product was not used. The third project had 23% more changes than expected, had an SPI=0.90 and 35 issues log entries when the project was completed. Each project has a cost budget of $1,000 and is about 20 to 28% more variable than other projects of the same scale. The project management department decided not to consider this PM person in the room anymore. Which of the following best describes why the PM was not allowed in?

• A. The PM only manages low-priority projects and he has to compress the schedule, showing that he is not skilled enough to work in a project management department
• B. Error logs should not be used in projects of this size, indicating that the PM does not have enough knowledge to work in the project management department
• C. The PM does not effectively engage stakeholders, indicating that he does not have enough knowledge to work in the project management department
• D. The PM has 2 key resources on his team and still needs to redo the project charter, showing that he is not disciplined enough to work in the project management department

The new project excites both the PM and the project team. This is the first time a PM person has been assigned the role of PM. The team felt like they were capable of completing work that had never been done before. A team of 29 people contributes to product description and a team of 9 experts with extensive professional experience. During the planning process, three highly specialized employees disagreed on the scope of the two products. one ng indicates that the draft WBS should add 2 work packages. one person said that the work package involved should not have been implemented. The third person agrees with the above two people. How should PM resolve this conflict?

• A. PMs should listen to differences in opinion, determine the best option, and implement it
• B. The PM should defer discussions, meet individually, and determine the best approach.
• C. PM should listen to differences in opinion, encourage logical discussions, and facilitate agreement
• D. The PM should help the project team focus on the relevant aspects of their ideas and build consensus using techniques

The PM is expecting a product to be submitted by email from an employee today. At the end of the day, the PM contacts the employee to inform them that the PM has not received the email. The employee apologized and said he could not email about the product, and it would be sent via mail instead of email. The employee went on to explain that he informed the PM this would happen during a phone call while the PM was traveling. PM said: "Are we going to talk when I told you I couldn't hear you because the signal was weak?" The employee replied, “Yes.” What will prevent this problem?

• A. Use paralingual communication
• B. Add to error log after that call
• C. Pay more attention to deciding communication requirements
• D. Respond during the communication process.

Working on a project in progress when the PM suddenly heard two employees arguing about a set of instructions. PM investigated and discovered that the instructions for the construction of the concrete foundation being poured were mistranslated between the two different languages being used on the project. Which of the following is best for the PM to do first?

• A. Get the instructions translated by a trusted and experienced party
• B. Search for quality effects of mistranslation of foundation pouring instructions
• C. Bring this issue to the project team's attention and ask them to look for other translation errors
• D. Inform the sponsor about the problem in the next project report.

While planning a project, which will typically have the most priority, quality, cost or schedule?

• A. Cost is the most important, then quality, then schedule
• B. Quality is more important than schedule and cost
• C. Schedule is most important, then quality, then cost
• D. This should be decided on a project-by-project basis

Quality is

• A. Satisfy and exceed customer expectations
• B. Add something to satisfy customers
• C. Is the unit of measurement to see if the project meets the requirements.
• D. Follow management's goals

Common causes of project conflict are schedules, project priorities, and:

• A. Personal characteristics
• B. Resources
• C. Cost
• D. Management

In what situations can a WBS be an effective aid to communications?

• A. Within the project team
• B. Within the organization
• C. Externally internally with customers
• D. Inside and outside the project

A project has several teams. Team C once missed a deadline in the past. This caused team D to cancel the critical path a few times. As the leader of team D, you receive information that the next deadline may not be met. You should meet and discuss with:

• A. Team manager D
• B. PM only
• C. PM and management
• D. PM and team C captain