In what situations can a WBS be an effective aid to communications?

D. Inside and outside the project

C. Externally internally with customers

Pareto diagram helps PM

A. Focus on key issues to improve quality

B. Focus on stimulating thinking

C. Explore desired future outcomes

D. Determine if a process is out of control

Which factor has the greatest influence on the estimated per unit labor cost for the project?

Human resource skill level requirements

An employee is touring the manufacturing plant of one of the suppliers. Which of the following is the most important thing to do in any call the PM makes?

A. Ask the employee to repeat what the PM said

B. Review the list of contact information for all relevant parties

C. Ask employees to look for change requests

D. Review the upcoming meeting schedule

Project information was distributed according to the communications management plan. Some project deliverables have changed in accordance with the project management plan. A stakeholder expressed surprise to the PM when he heard the announced changes to the project product. All relevant parties receive notification of the change. What should PM do?

C. Review the communications management plan and make revisions if necessary

A. Determine why the relevant party did not receive the information and let him know when it was released

B. Ask the functional manager why the relevant party does not understand his or her responsibilities

D. Determine the situation at the next guidance committee meeting so that others do not miss any announced changes.

You are on a project to build new equipment. The structures are in place and the heat pipes are in place, when the senior manager informs you that he is worried the project will not meet quality standards. What should you do in this situation?

D. Check results from past quality management plans

A. Reassure senior management that during quality planning it was determined that the project will meet quality standards

B. Similar estimates will result in the future

C. Train the quality assurance team

team is using a fishbone diagram to help determine which quality standards will be used in a project. What quality management process are they in?

A. Implementation quality control

B. Ensuring implementation quality

Evaluating project performance differs from evaluating project team performance in that project performance evaluation focuses on:

A. How does each employee perform work on the project

B. An estimate of the team's effectiveness on the project

C. Efforts to build the project team

D. Reduce employee turnover rate

PM must publish the project schedule. Activities, start and end dates and resources have been identified. What should the PM do next?

B. Confirm availability of resources

A. Distribute project schedules based on the communications management plan

C. Refine the project management plan to reflect more accurate cost information

D. Publish a diagram explaining the timeline.

Two employees are arguing about what needs to be done to complete a work package. If the PM wants to know what's going on, she should pay most attention to:

D. The level and tone of each person's voice (speaking slowly or shouting at each other J) ) and each person's own way of speaking.

B. What was said, who said it, and when it was said

C. Each person's own way of speaking and what was said

The PM notices that the project activities being completed by a department are not working significantly according to plan. By the deadline, no activity or work package is on the critical path, and it affects the critical chain plan. PM is upset about this problem. When 4/5 activities in the critical path must be performed by this department. after making 3 calls, the PM finally decided to go against the leader of this department and determine what was going on. This conversation was long because they both spoke two different languages and they tried to communicate in French (a common language). To make communication simpler, the PM regularly asks the leader of this department to repeat what was said. He told his employees to follow company policy and required two levels of testing. During the course of the conversation, he also made a comment that led the PM to believe that the policy covered too much work. This is the 4th time PM has heard comments like that. What should the PM do best?

The appearance of a new deadline.

Resources are assigned to other tasks on the critical path

Longest task remaining in the plan

Testing the entire population would: (testing the entire population would)

B. Provide more information than desired

manager notices a PM who is holding a meeting with several project team members and several project stakeholders to discuss project quality. The project schedule will be compressed and the CPI is 1.1. They worked hard on the project, the project team was rewarded according to the PM's bonus system, and this was a solid team. The manager hypothesized that the PM did not have enough time to hold quality meetings when the schedule was not compressed. Which of the following best describes what this manager did wrong?

A. Improved quality leads to increased performance, increased cost efficiency, and reduced cost of risk.

B. Improved quality leads to increased performance, reduced cost effectiveness, and increased cost of risk

C. Improved quality leads to increased performance, increased cost efficiency, and increased cost of risk

D. Improved quality leads to increased performance, reduced cost effectiveness, and reduced risk costs

One obstacle facing a project team in a matrix-oriented organization is:

B. Team members are on borrowed resources and difficult to motivate

A. Project team organization is focused on expertise

D. The team is too large and difficult to control

There were several work packages that were successfully completed in the project and the sponsor had some appreciation for the improvements. The project was on schedule to meet the aggressive schedule when the next action of the critical path activity encountered a major setback. This activity has 14 days of float and takes 4 days to complete. There are 2 other skilled staff members to assist with this activity, if necessary. The PM received a call that 3 other employees were trying to leave the project because they did not feel that the project could be successful. As the PM continued to pursue the issue, she discovered that these employees had problems that had not been previously identified. Which of the following is best for improving the project?

A. Project staff immediately try to resolve the problem activity

B. Investigate why the project schedule is rushed

C. Find out who can replace those 3 employees

Your project is having a difficult time getting formal approval of the project management plan because there are many unapproved stakeholder requests to be involved in the project. Stakeholders bicker and slow down the project as they hold meeting after meeting about their demands. The project was finally approved and started 6 months ago. All of the following would be good preventive actions except:

D. Organize meetings with relevant parties to go over work that has not been added to the project

A. Keep a file of what requirements are not included in the project

B. Make sure the change control process is not used as a means to add requirements to the project

A PM is overwhelmed with problems on his project. He identifies the root cause of the problem in order to determine where to focus. Which of the following tools is best for him to use?

B. Conflict resolution techniques

Everything is working well in the middle of a project. The work authorization system allowed everyone to know when work started, and error logs helped track stakeholder requests. The beneficial cost ratio improved and the sponsor expressed his appreciation for the project team's efforts by hosting a milestone party for the team. PM received a call from a project member saying that the results from the completion of the previous activity were delayed by 2 days. Which of the following reasons best explains why this occurs?

B. Functional leadership is not included in the communications management plan

A. PM focuses on sponsor requirements

C. Subsequent activities should be tracked, not previous activities

D. Necessary people are not invited to important parties

During project team meetings, the project team adds specific scope of additional work because they determine that it will benefit the customer. What is wrong in this situation?

A. The project team is creating additional benefits for the customer but is not paid more (gold plating)

B. These efforts should not be completed during a meeting

C. There's nothing wrong. This is the way to satisfy and exceed customer requirements

D. There's nothing wrong. PM is in control of this situation

A control scheme helps PM

D. Determine if a process is operating within a set of constraints

A. Focus on the most critical issues to improve quality

B. Focus on stimulating thinking

C. Explore desired future outcomes

Halo effect related to trends:

C. Transfer employees to the project management department because they do well in their profession

B. Hide the best (hide the best)

D. Transfer employees to the project management department because they are trained in project management

Communications below the contract should be directed toward:

A. Official communication documents

B. Official communication (verbal).

C. Unofficial communication documents

D. Informal communication speech

During each project team meeting, the PM asks each project team member to describe the work they are doing, and the PM assigns new tasks to each member. The duration of the meeting increases due to the many different tasks assigned. This can happen for all of the following reasons except:

B. Lack of responsibility assignment matrix

D. Lack of involvement of the project team during project planning

Which of the following is most similar to the results of block communication?

A. The project is behind schedule

D. Middle managers are dissatisfied

The project you are working on has increased cost efficiency, increased efficiency and increased morale. What could be the cause for these changes?

A. Project objectives are met upon implementation

C. Management focuses on containment policy

D. Reward for the efforts of individuals

CPI=1.02, the benefit-cost ratio was 1.7 and the last round of performance review determined that some further adjustments were needed. The project team relocated to the new building when the project began. each person commented on how excited they were to get to use the new device. The sponsor provided adequate support to the project and some unknown risks occurred. In an effort to improve performance, PM spends part of the project budget on new chairs for the team members and advertises the term “senior” to each team member's job title. Which of the following is true about PM's project?

A. PM does not understand Herzberg's principle

B. The project is spending less than it should, the PM should start tracking costs carefully

C. Review the expected performance to find additional adjustments

D. PM should use good judgment to identify significant changes

The project has just begun and includes personnel from 14 different departments. The project charter is signed by one person and includes more than 30 key requirements that must be met in the project. The sponsor informs the PM that the SPI must be kept between 0.95 and 1.1. A few minutes of investigation led to the identification of 34 interested parties, and the target schedule was binding. PM has just been hired. Which of the following types of project management authority is best to help the PM gain cooperation from others?

B. Consulting and reference (referent)

The project had 13 employees and was influenced by 15 departments within the organization. Because the project had completed 20% of the project deadline and had successful performance reports from 5 departments, the PM organized a party. The PM invites stakeholders from all departments, providing good reviews for an informal communication opportunity to spread the word to departments not yet involved in the project. At the party, the PM went around to explore and find information related to one of the departments that was talking about setting up more formal meetings in the project. The best thing the PM should do first is:

B. Review the method of distributing information within the project

A. Record the profound impressions of the party into the lessons learned from the project

C. Hold a meeting with all relevant parties to discuss their concerns

D. Make sure management has a copy of the communications management plan so he can remember these concerns should be sent to the PM

The project is challenging to manage. Each person is pushed to complete the project on time. Unfortunately, the tension increased to the point that every project team meeting became a battleground and little work was accomplished during the meeting. An employee asked to be absent from the next meeting because he was making him angry. Meanwhile, the sponsor requested to attend to better understand how the project was being implemented and the issues involved in completing the project, and the client began discussing adding scope to the project. In this situation, what is the best PM to do?

C. Create a new rule for meetings and notify the project team

A. Ask the sponsor if the necessary information should be submitted in the report rather than the sponsor participating in the meeting

B. Inform the team who wants to be absent from the meeting about media guidelines for meetings like this

D. Prepare a team building exercise that involves all team members

Which of the following is not a component of quality control?

A. Determine whether project activities comply with organizational policies

B. Identify inefficiencies and ineffective policies

D. Verify implementation of approved change requests

Ishikawa diagrams help:

A. Put information in the right priority order

C. Indicate project team responsibilities

D. Indicate functional responsibilities

New software installation project is underway. The PM is working with the quality assurance department to improve everyone's confidence that the project will meet quality standards. Which of the following must they have before starting this process?

C. Quality control measurement system

Đề 3 (201-300)

Authored by Hoàng Nam

Specialty

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100 questions

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

At the end of the project, the PM determines that the project will add 4 functional areas and 3 performance areas. Customers expressed satisfaction with the project. Project success means:

A. The project does not qualify for success

B. The project was not successful because it did more than the customer wanted without getting paid (gold plating)

C. The project was unsuccessful because the customer was satisfied which meant they had to pay more for the work

D. The project was successful because the team had the opportunity to learn new functional areas and the customer was satisfied

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

PM has managed 4 projects for the company and is being considered to join the project management department. Here's what was learned after the process of evaluating his capabilities: this PM's first project had a cost fluctuation of CV = -500, used 2 key resources, and needed to redo the principles. The project is in the implementation phase and is ranked 14th priority in the company. The second project ended up with a schedule variation of +100, was completed on a vast compressed schedule, and received a letter of recommendation from the sponsor, but the project's product was not used. The third project had 23% more changes than expected, had an SPI=0.90 and 35 issues log entries when the project was completed. Each project has a cost budget of $1,000 and is about 20 to 28% more variable than other projects of the same scale. The project management department decided not to consider this PM person in the room anymore. Which of the following best describes why the PM was not allowed in?

A. The PM only manages low-priority projects and he has to compress the schedule, showing that he is not skilled enough to work in a project management department

B. Error logs should not be used in projects of this size, indicating that the PM does not have enough knowledge to work in the project management department

C. The PM does not effectively engage stakeholders, indicating that he does not have enough knowledge to work in the project management department

D. The PM has 2 key resources on his team and still needs to redo the project charter, showing that he is not disciplined enough to work in the project management department

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The new project excites both the PM and the project team. This is the first time a PM person has been assigned the role of PM. The team felt like they were capable of completing work that had never been done before. A team of 29 people contributes to product description and a team of 9 experts with extensive professional experience. During the planning process, three highly specialized employees disagreed on the scope of the two products. one ng indicates that the draft WBS should add 2 work packages. one person said that the work package involved should not have been implemented. The third person agrees with the above two people. How should PM resolve this conflict?

A. PMs should listen to differences in opinion, determine the best option, and implement it

B. The PM should defer discussions, meet individually, and determine the best approach.

C. PM should listen to differences in opinion, encourage logical discussions, and facilitate agreement

D. The PM should help the project team focus on the relevant aspects of their ideas and build consensus using techniques

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The PM is expecting a product to be submitted by email from an employee today. At the end of the day, the PM contacts the employee to inform them that the PM has not received the email. The employee apologized and said he could not email about the product, and it would be sent via mail instead of email. The employee went on to explain that he informed the PM this would happen during a phone call while the PM was traveling. PM said: "Are we going to talk when I told you I couldn't hear you because the signal was weak?" The employee replied, “Yes.” What will prevent this problem?

A. Use paralingual communication

B. Add to error log after that call

C. Pay more attention to deciding communication requirements

D. Respond during the communication process.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Working on a project in progress when the PM suddenly heard two employees arguing about a set of instructions. PM investigated and discovered that the instructions for the construction of the concrete foundation being poured were mistranslated between the two different languages being used on the project. Which of the following is best for the PM to do first?

A. Get the instructions translated by a trusted and experienced party

B. Search for quality effects of mistranslation of foundation pouring instructions

C. Bring this issue to the project team's attention and ask them to look for other translation errors

D. Inform the sponsor about the problem in the next project report.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

While planning a project, which will typically have the most priority, quality, cost or schedule?

A. Cost is the most important, then quality, then schedule

B. Quality is more important than schedule and cost

C. Schedule is most important, then quality, then cost

D. This should be decided on a project-by-project basis

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Quality is

A. Satisfy and exceed customer expectations

B. Add something to satisfy customers

C. Is the unit of measurement to see if the project meets the requirements.

D. Follow management's goals

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Đề 3 (201-300)

At the end of the project, the PM determines that the project will add 4 functional areas and 3 performance areas. Customers expressed satisfaction with the project. Project success means:

While planning a project, which will typically have the most priority, quality, cost or schedule?

Quality is

Common causes of project conflict are schedules, project priorities, and:

In what situations can a WBS be an effective aid to communications?

A project has several teams. Team C once missed a deadline in the past. This caused team D to cancel the critical path a few times. As the leader of team D, you receive information that the next deadline may not be met. You should meet and discuss with:

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