Quiz 13-15

Which of the following involves assigning dedicated personnel within a particular functional area of the business to identify opportunities for improvement throughout the work process?

A PROactive approach to TQM

• Continuous improvement

• Benchmarking

• Quality circle

• Quality partnering

Focusing on how well resources and human capital are being managed for the company's future refers to which component of the balanced scorecard?

• Internal business processes

• Learning and growth

• Financials

• Customers

What is the term for the process of comparing a company's performance against industry leaders to identify best practices?

• Quality partnering

• Continuous improvement

• Benchmarking

• Quality circle

William, a manager at a tech company, is trying to improve his workplace communication skills.

What does he need to master?

• Using SOCIAL MEDIA to improve internal & external communication

• Using FORMAL & INFORMAL/

  PERSONAL communication channels

• Using EXTERNAL, PERSONAL communication networks

• ALL of these are elements of workplace communication for managers to master.

During a group project, Olivia and Ava are discussing their roles and responsibilities. Which skill is Ava using when she grasps the fact about the tasks and the feelings of her teammate to interpret the genuine meaning of the discussion?

• Communication

• Managing

• Telling

• Listening

Many organizations use suggestion boxes, open door policies and surveys to facilitate which type of communication?

• Upward

• Downward

• Informal

• Formal

What does organizational control entail?

• Establishing a 99.9% error-free communication model

• Providing a framework for the organization's vertical control

• Conflict management strategies to reach consensus

• Regulating activities to achieve goals and performance standards

Benchmarking is when competitors form collaborative partnerships to achieve mutual benefits and competitive advantage

• TRUE

• FALSE

Subaru discovered that the reject rate for a part had exceeded the standard for performance in this area. What should they do to exercise effective control?

• They should arrange additional training for the technical team.

• They should identify and understand the root cause of the issue.

• They should call the technical team to repair the equipment, which must be broken.

Employees are more likely to be actively engaged and committed to their work within

• Hierarchical Methods of Control

• Decentralized Methods of Control

• Algorithmic Methods of Control