Chapter 8 Quiz

1. Which of the following is the process used to provide new employees with information they need to do their jobs and create emotional

   attachment and engagement in the firm?

• Strategic training

• Onboarding

• Engagement

• Reviewing the employee handbook

Which of the following, when provided during onboarding, is key to enhancing employee engagement?

• Practice in communication skills

• Explanation of company vacation policies

• Introduction of new hires to coworkers

• Information about corporate values and traditions

Which one of the following terms refers to a teaching method that uses special collaboration software to enable multiple remote learners to participate in live audio and visual discussions via a PC or laptop?

• virtual classroom

• computer simulation

• intelligent tutoring system

• learning portal

Which phase of the ADDIE training process model addresses both the employer's strategic goals and its current needs?

• Design

• Development

• Analysis

• Implementation

A training process in which people become skilled workers, usually through a combination of formal learning and long-term on-the job training, often under the tutelage of a master craftsperson, is known as _______.

• computer-based training

• behavior modeling

• job instruction training

• apprenticeship training

The process of identifying, developing, and assessing company leaders to prepare them for the company's top positions is a key aspect of _______.

• succession planning

• workforce planning

• job enrichment

• job rotation

All of the following topics are typically addressed during employee orientation EXCEPT ________.

• employee benefits

• personnel policies

• work behavior expectations

• wage curves

The methods used to give new or present employees the skills they need to perform their jobs are called ________.

• orientation

• development

• training

• management

When measuring training outcomes, test _______ to determine whether the firm achieved its training goals.

• learning

• behavior

• reaction

• results

Which one of the following is most likely NOT measured when evaluating a training program?

• overall organizational productivity

• what trainees learned from the program

• participants' reactions to the program

• changes in on-the-job behavior