Review Part THREE

Determine the personality type provided in the following scenario. Shelia works very well independently were she can be in control of a project. She ensures the point she is trying to make is direct and assertive with no room for error. She is willing to take a risk and is competitive in nature.

• Driver

• Analytical

• Expressive

• Amiable

Read the scenario and determine the factor for the conflict. Mark and Javier are welders in a local fabrication shop. Recently, the men have been getting into disagreements over the technique used to create metal gates. The fabrication shop is a covered metal structure with little air conditioning in the summer and no heating in the winter. Mark and Javier stand on their feet for nine of their ten-hour workdays and must fabricate many gates per day, causing a high-stress environment.

• Situational factors

• Relationship factors

• Personal factors

• Personality factors

What is the best way to reframe the following sentence to make it more appropriate and avoid conflict? 'You missed your deadline again.'

• Again, you missed your deadline!

• Will you ever meet another deadline?

• Is there a way I can help you work more efficiently?

• Do deadlines not apply to you?

A leader of a group is tasked to present the projects which were created by the members of the group. The reviewing committee loved the designs and applauded the efforts taken to complete the projects. The group leader dedicated the last two minutes of the presentation to recognize the work put in by the group members and their dedication to the project. Which of the following traits was the group leader exhibiting?

• Creativity

• Assertiveness

• Exclusivity

• Humility

Which of the following statements defines an ethnic group?

• People sharing common languages, customs, rituals, traditions, religions, and cultures

• People sharing genetic history and identifiable physical characteristics

• People sharing behavioral norms associated with being a male or female

• People sharing similar educational background, work experience, and lifestyle

In a business letter, the inside address refers to the address of the

• Sender

• Recipient

Which of the following elements is highlighted in the business letter?

• The body

• The introduction

• The salutation

• The heading

Which of the following requires the researcher to observe and statistically analyze a specific phenomenon?

• Observational studies

• Experimental research projects

• Scholarly journals

• Normative survey research projects

Julia is studying the satisfaction of customers in the selection of produce at grocery stores. She conducts interviews at the checkout and collects the results. What type of research is she conducting?

• Primary research

• Secondary research

• Observations research

• Experimental research

Mario has been tasked with creating a presentation talking about the importance of goals, which of the following is an example of a point he may discuss in his presentation?

• Personal independence

• Skills needed to be a good worker

• Need for income

• The purpose of a goal