Business Management Standard 2.00

Angela's team consistently hits sales targets and exceeds profit goals. Angela can see that she is a successful director by examining:

• A time standards.

• B. quality standards.

• C. quantity standards.

• D. employee standards.

The first task in the human resources management activity of staffing is:

• A recruiting.

• B. determining need.

• C. determining job descriptions.

• D. screening and selecting applicants.

A workforce analysis assesses:

• A future human resources needs.

• B. human resources that are available.

• C. how many hours each job task takes to complete.

• D. the number of staffing tasks each manager completes.

When developing a human resources management strategy, managers:

• A set up an organizational structure.

• B. hire as many recruiters as possible.

• C. identify business goals and the best ways to achieve them.

• D. determine how to bridge gaps between HR needs and available HR.

Which question should a manager consider when hiring a new employee?

• A "What is the company's vision?"

• B. "How should the workload be distributed?"

• C. "How will the company compensate this worker?"

• D. "What are the company's product quality standards?"

If an employee continually fails to follow the firm's rules of conduct, the firm is likely to:

• A develop quotas.

• B. change its policies.

• C. promote the person.

• D. take disciplinary action.

Which are company resources that employees often analyze to ascertain policies and procedures?

• A sales reports

• B. training materials

• C. research documents

• D. promotional brochures

It is important for employees to follow the rules of conduct established by management to:

• A prevent workplace conflict.

• B. reduce the need for professional development.

• C. maintain a consistent and fair work environment.

• D. ensure that everyone is compensated the same way.

Which is an example of an ethical dilemma that human resources managers may encounter?

• A recruiting job candidates

• B. promoting a qualified employee

• C. developing an employee pay scale

• D. hiring a friend or a family member

The role of ethics in human resources management involves:

• A using resources wisely.

• B. planning the hiring process.

• C. treating all employees fairly.

• D. organizing employees into groups.