Aguirre / Improving Communication Skills Quiz

According to the National Association of Colleges and Employers, what is recorded as the most important quality looked for in job candidates?

• Problem-solving skills

• Leadership skills

• Communication skills

• Technical skills

What did Richard Branson emphasize about effective communication?

• Avoiding eye contact

• Interrupting others

• Listening more than talking

• Talking more than listening

What is an important aspect of good communication skills when it comes to body language?

• Crossing your arms

• Keeping hands in pockets

• Avoiding eye contact

• Making eye contact

What does showing respect in communication involve?

• Avoiding active listening

• Fully listening to the views of others

• Multitasking while communicating

• Asserting your own views only

What does maintaining eye contact during communication indicate?

• Dislike for the person

• Focused attention

• Desire to end the conversation

• Lack of interest

What is the significance of asking questions in communication?

• Avoiding conversation

• Obtaining more information

• Ignoring the other person

• Broadcasting your own opinions

Why is emotional awareness important in effective communication?

• To hide feelings

• To avoid listening to others

• To better understand the other person

• To communicate less effectively

What is the negative outcome of interrupting someone during a conversation?

• Causing tension and mistrust

• Building stronger relationships

• Making the other person feel heard

• Getting useful information

Why is it important to maintain a positive attitude in communication?

• To be miserable and depressed

• To make others feel uncomfortable

• To improve image and responsiveness

• To avoid communication

What does speaking clearly in communication help to improve?

• Communication skills

• Image and responsiveness

• Quality of conversation

• Personal and professional relationships