Active Listening Quiz

What is an important part of face to face conversation?

• Making eye contact

• Staring at the ground

• Avoiding eye contact

• Looking at the phone

What can tell you just as much as what is being said in words?

• All of the above

• Gestures

• Tone of voice

• Facial expressions

Why is interrupting frustrating for the other person?

• None of the above

• Both A and B

• It gives the impression that you don't have time for what they have to say

• It shows you are more important

What should you avoid doing while listening to someone?

• Planning what to say next

• Making small noises

• Smiling

• Nodding your head

What can be much more rewarding than telling someone what they should do?

• Lending a listening, supportive ear

• Imposing your opinions or solutions

• Both A and B

• None of the above

What can help clarify what has been said?

• Nodding your head

• Imposing your opinions

• Asking relevant questions

• Interrupting

What can show that you understand what has been said?

• Repeating what has been said

• Ignoring the speaker

• Looking at your phone

• Playing with your hair

What should you do if you're not sure if you've understood correctly?

• Wait until the speaker pauses and then interrupt

• Ask relevant questions

• Fidget

• Look at your phone

What is another term for repeating what has been said to show that you understand it?

• Ignoring

• Reflecting

• Interrupting

• Fidgeting