Nonverbal Communication

What is Nonverbal Communication?

• Getting messages across with facial expressions

• All of the above

• Communicating with someone by using gestures

• Using your body language to convey something to someone else

Facial expressions, posture and eye contact are all skills in ....?

• Anti-verbal communication

• Verbal communication

• Post-verbal communication

• Nonverbal communication

One of the best ways to show customers you are listening is...?

• Asking them to repeat what they said

• Appropriate amount of eye contact

• Frowning at the customer

• Talking to the person next to you

Non-verbal communication can stand-alone by itself and it is not linked to verbal cues?

• False

• True

Communication without words is called?

• Nonverbal communication

• Verbal communication

• Interpersonal communication

• Silent speaking

The gesture of crossed arms means that the person is most likely ____________

• Upset

• Selfish

• Angry

• Protecting themself

Communication achieved using facial expressions,eye contact, movements, and gestures

......

• Rate

• Body language

• Eye contact

• Tone

Act of moving one's body parts, usually arms, hands, legs, as a means of expression?

• Vocal distractions

• Fluency

• Facial expressions

• Gestures

Communicating ideas and emotions non verbally by changing one's face?

• Facial expressions

• Eye contact

• Gestures

• Vocal variety

Which is NOT a characteristic of nonverbal communication?

• It is multi-channeled

• It is intentional

• It is unambiguous

• It is continuous