Communication Skills Quiz

What is the concept that is a powerful communication tool?

• They statements

• We statements

• I statements

• You statements

Why is it important to focus on how we communicate our feelings?

• To distract from the conversation

• To elicit counter-argument

• To blame others

• To avoid conflict

What is the first thing to think about when forming an i statement?

• What you want from the other person

• What the other person did wrong

• What you feel about the situation

• What you're trying to communicate or achieve

What should follow the word 'feel' in an i statement?

• A demand

• An emotion

• A question

• A fact

What should be specific about when telling the person the action or behavior that triggered your feelings?

• The past situation

• The general situation

• The present situation

• The future situation

What should you be specific about when telling the person what it is about their behavior or the consequences that you don't like?

• How they should change

• What they should have done

• Why you feel that way

• What they did wrong

What should you be careful about when phrasing things as demands in an i statement?

• Being too specific

• Being too demanding

• Being too vague

• Being too polite

What can i statements be perceived as?

• Empowering

• Aggressive

• Confusing

• Vulnerable

What should you do with the formula for i statements?

• Share it with others

• Forget it

• Write it down

• Memorize it

What should you try next time you want to communicate how you're feeling or what you need from someone?

• Avoid communication

• Keep your feelings to yourself

• Frame it as an i statement

• Use a you statement