Communications skills in the workplace - red quiz

Why can poor communication be a disaster in the workplace?

• It has no impact on team dynamics and strategies.

• It enhances clarity and understanding.

• It can impact team dynamics and strategies.

What does it mean to under-estimate people's understanding?

• Presenters accurately estimate how much the audience knows.

• Always assume the audience knows more than they actually do.

• Presenters overestimate how much the audience knows. Be sure to ‘over communicate’ things.

What do we mean by clarifying?

• Assume people understand without confirming.

• Ask people 'do you understand?'

• Avoid checking for understanding.

Why should we be aware of our breathing and pause sometimes?

• It speeds up communication and prevents misunderstandings.

• Gives you ten seconds to let things go.

• It has no impact on communication; just breathe naturally and speak continuously without pauses.

Why should we under-estimate how much people understand us?

• Assume everyone knows as much as we do.

• As we may know more on the topic and we are unsure how much they know. Start from the basics and avoid assuming people will understand everything.

• We should always assume that people understand us perfectly, as everyone is on the same intellectual level.