Account access

Account access

KG - Professional Development

10 Qs

quiz-placeholder

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Account access

Account access

Assessment

Quiz

Professional Development

KG - Professional Development

Medium

Created by

Carlos Mauricio Perez Robledo

Used 2+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer comes asking about an how to access to an old account. What do you have to do first?

Login Troubleshooting

Account access NMI

Check if the Cx is verified

Null account

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A cusomter can't log back in another account and you notice the display name is "Unknown". What should you do?

Escalate RD

Account Access - IDV

Null Account

Merge Attempt

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many times should you send Account Access - NMI?

1

2

3

As much as needed

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In which case we should close the account a?

Balance transfer

Grant access

Temporary Access

Whenever the Cx is annoying and I don't like him

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This is a Policy Warning when we are still gathering information.

Reveal information from account B

Reveal information from account A

Tell Cx balance from account A

Say hello and be well-mannered

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the the account we are trying to access has Stocks or Bitcoin we should...

Instruct the Cx to Call us

Steal It and get rich

Reject Access

Continue granting access

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a Balance Transfer was attempted and failed, might a Grant Access work?

Yes

No

Maybe, I don't know

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