Account access

A customer comes asking about an how to access to an old account. What do you have to do first?

• Login Troubleshooting

• Account access NMI

• Check if the Cx is verified

• Null account

A cusomter can't log back in another account and you notice the display name is "Unknown". What should you do?

• Escalate RD

• Account Access - IDV

• Null Account

• Merge Attempt

How many times should you send Account Access - NMI?

• 1

• 2

• 3

• As much as needed

In which case we should close the account a?

• Balance transfer

• Grant access

• Temporary Access

• Whenever the Cx is annoying and I don't like him

This is a Policy Warning when we are still gathering information.

• Reveal information from account B

• Reveal information from account A

• Tell Cx balance from account A

• Say hello and be well-mannered

If the the account we are trying to access has Stocks or Bitcoin we should...

• Instruct the Cx to Call us

• Steal It and get rich

• Reject Access

• Continue granting access

If a Balance Transfer was attempted and failed, might a Grant Access work?

• Yes

• No

• Maybe, I don't know

What to do if a customer just wants to know how much balance Account B has?

• It is not our problem

• Account Access - NMI

• Additional Verification

• Deny the request

If a customer attemps to get access and it fails, did the customer lose the account forever?

• No if he shares half of the prize with us

• No, He can try in another case after at least 24 hours

• Yes, poor thing

• No, we are legally required to give it once the Cx uses bad words

If an account is "Closed by Risk" we must...

• Escalate to RD

• Continue granting access

• Rejecct access

• Send a letter to Risk