Communication Skills Quiz

Which expression is used for Clarifying Questions?

• "I'm sorry, could you repeat your question, please?"

• "Well, actually, I'd prefer not to discuss that today."

• "If you don't mind, could we discuss that on another occasion?"

• "Sorry, I don't know that off the top of my head."

Which expression is used for Avoiding Giving an Answer?

• "If I could just rephrase your question. You'd like to know..."

• "I'm afraid that's not really what we're discussing today."

• "Does that answer your question?"

• "So, in other words, you would like to know whether..."

Which expression is used for Admitting You Don't Know?

• "I'm afraid I'm not in a position to answer that question at the moment."

• "Sorry, that's not my field. But I'm sure Peter Bott from Sales could answer your question."

• "Can we get back to this point a bit later?"

• "Perhaps we could go over this after the presentation."

Which expression is used for Postponing Questions?

• "If you don't mind, I'll deal with/come back to this point later in my presentation."

• "Would you mind waiting until the question and answer session at the end?"

• "I'd prefer to answer your question in the course of my presentation."

• "So, now I'd like to return to what we were discussing earlier."

Which expression is used for Summarizing after Interruptions?

• "Before we go on, let me briefly summarize the points we've discussed."

• "So, if I understood you correctly, you would like to know whether..."

• "Sorry, I don't know the answer to your question, but I'll try to find out for you."

• "So, now I'd like to return to what we were discussing earlier."

Which expressions are used for Clarifying Questions? (2 answers)

• "So, if I understood you correctly, you would like to know whether..."

• "Sorry, I don't know the answer to your question, but I'll try to find out for you."

• "If I could just rephrase your question. You'd like to know..."

• "Can we get back to this point a bit later?"

Which expressions are used for Avoiding Giving an Answer? (2 answers)

• "I'm afraid I didn't quite catch that."

• "Well, actually, I'd prefer not to discuss that today."

• "If you don't mind, could we discuss that on another occasion?"

• "Sorry, that's not my field. But I'm sure Peter Bott from Sales could answer your question."

Which expression is used for Admitting You Don't Know?

• "I'm afraid I'm not in a position to answer that question at the moment."

• "Perhaps we could go over this after the presentation."

• "I'm afraid I didn't quite catch that."

• "Does that answer your question?"

Which expression is used for Postponing Questions?

• "If you don't mind, I'll deal with/come back to this point later in my presentation."

• "So, in other words, you would like to know whether..."

• "Can we get back to this point a bit later?"

• "I'd prefer to answer your question in the course of my presentation."

Which expression is used for Summarizing after Interruptions?

• "Before we go on, let me briefly summarize the points we've discussed."

• "So, if I understood you correctly, you would like to know whether..."

• "Well, actually, I'd prefer not to discuss that today."

• "If you don't mind, could we discuss that on another occasion?"