PM - Lesson 11

Which of the following is not part of the generally accepted view of quality today?

• Defects should be highlighted and brought to the surface.

• We can inspect quality.

• Improved quality saves money and increases business.

• Quality is customer-focused.

In today’s view of quality, who defines quality?

• Contractors’ senior management

• Project management

• Workers

• Customers

Which of the following is true of modern quality management?

• Quality is defined by the customer.

• Quality has become a competitive weapon.

• Quality is now an integral part of strategic planning.

• All are true.

A company dedicated to quality usually provides training for:

• Senior management and project managers

• Hourly workers

• Salaried workers

• All employees

Inspection:

• Is an appropriate way to ensure quality

• Is expensive and time-consuming

• Reduces rework and overall costs

• Is always effective in stopping defective products from reaching the customer

A well-written policy statement on quality will:

• Be a statement of how, not what or why

• Promote consistency throughout the organization and across projects

• Provide an explanation of how customers view quality in their own organizations

• Provide provisions for changing the policy only on a yearly basis

Quality assurance includes:

• Identifying objectives and standards

• Conducting quality audits

• Planning for continuous collection of data

• All of the above

Quality audits:

• Are unnecessary if you do it right the first time

• Must be performed daily for each process

• Are expensive and therefore not worth doing

• Are necessary for validation that the quality policy is being followed and adhered to

Which of the following is/are typical tool(s) of statistical process control?

• Pareto analysis

• Cause-and-effect analysis

• Process control charts

• All of the above

Which of the following methods is best suited to identifying the “vital few?”

• Pareto analysis

• Cause-and-effect analysis

• Trend analysis

• Process control charts