MPA 509 QF

Change management in the public sector is primarily concerned with:

• Increasing taxes

• Supporting people in adopting organizational change successfully

• Reducing employee benefits

• Privatizing government agencies

Which of the following is NOT one of the three levels of change management?

• Individual Change Management

• Organisational Change Management

• Enterprise Change Management

• Financial Change Management

An internal source of change in the public sector is:

• Globalization

• International policy transfer

• Economic crisis within the country

• Foreign investment

Which factor commonly leads employees to resist change?

• Clear communication

• Strong stakeholder engagement

• Fear and uncertainty

• Effective leadership

Effective public sector governance promotes:

• Corruption

• Poor accountability

• Efficient use of resources

• Limited public participation

Which of the following is a core value of good governance?

• Favoritism

• Integrity

• Nepotism

• Patronage

The governance guideline that focuses on leadership and values is:

• Performance

• Relations

• Culture

• Strategy

Oversight in governance helps ensure:

• Reduced accountability

• Increased secrecy

• Accountability of public officials

• Elimination of public participation

A common political issue affecting public administration is:

• Excessive profitability

• Short-termism driven by electoral cycles

• Employee welfare programs

• Privatized budgeting

The principle that public servants should remain unbiased regardless of political leadership is called:

• Flexibility

• Neutrality

• Decentralization

• Transparency