Operation Management - Final Test

What influences quality?

• Consumer

• Innovation

• Global Awareness

• Decreasing Rate of Change

Answer explanation

Below are the list of factor that influences quality :
- Global responsibility

• - Consumer awareness

• - Globalization

• - Increasing rate of change

• - Workforce of the future

• - Aging population

• - 21st century quality

• - Innovation

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A company’s success depends increasingly on the knowledge, skills, and motivation of its ...

TRUE or FALSE?

Reliability measures how well a performance of something after a period of time

• True

• False

Which of this relationship in teamwork is not correct?

• Vertical

• Diagonal

• Horizontal

• Interorganizational

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The Japanese term for ‘ongoing or continuous improvements’ is called ...

"Delivering the product in the same fashion for every customer, and every time" is the one of the quality aspect in manufacturing which is called ...

• Inconsistency

• Variability

• Unpredictability

• consistency

TRUE or FALSE?

"Service" are produced first then consumed by a customer at a different time.

• True

• False

Answer explanation

Services are produced and consumed simultaneously

Which of this process is not Deming Chain Reaction?

• Improve Quality

• Improve Productivity

• Increase Cost

• Stay in Business

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Understanding the difference between theory and experience prevents shallow change. This is also known as "Theory of ..."

TRUE or FALSE?

Crosby Philosophy stated that "Quality is Free"

• True

• False