Global CS meeting
Authored by Sharlene Tan
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University
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15 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Q4 Stats to Date, GRR is ?
92.5%
123.3%
93.5%
95.5%
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What's the threshold to be regarded as SME?
4K - 30K
4.5K - 30K
4K - 25K
4.5K - 25K
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
First Reply SLAs for SMEs
<16h
<24h
<18h
<10h
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
For SME accounts which have upsells bringing them above 25k, which of the following statements are FALSE?
No change to playbook cos they are SMEs
They become Mid Market
They will have a CSM assigned
5.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
The quarter with the lowest realized churn for NA was Qtr _.
(a)
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Strats portfolio contributes to the biggest chunk in EMEA section "left to renew".
TRUE
FALSE
7.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
Which client did we lose over 100k to V in Q1 this year in EMEA?
(a)
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