Chapter 8 Review

The process of controlling and making decisions about a business is _________.

• production

• Marketing

• Planning

• Management

A(n) __________ is the structure of a company from the highest to the lowest levels.

• chain of command

• Position

• organization chart

• Hierarchy

_________ is the ability to influence others to reach a goal.

• Recruiting

• Staffing

• Leadership

• Organizing

Analyzing a situation, interpreting information, and making reasonable decisions is the ability to use __________.

• conflict-resolution skills

• critical thinking skills

• negotiation skills

• Verbal skills

Creating long-term goals of an organization is called _________ planning.

• contingency

• Tactical

• Strategic

• Operational

Something to be achieved in a specified period, generally less than a year is a(n) _____.

• plan

• short-term goal

• long-term goal

• procedure

An operating guide for using equipment is an example of a(n) _____.

• procedure

• objective

• goal

• organization chart

_____ is when all the authority within a business rest with top management.

• Departmentalization

• Middle management

• Decentralized organization

• Centralized organization

A foreman or shift manager is considered _____ management.

• middle

• first-line

• top

• organizational

Which is not a type of management plan?

• Strategic

• Tactical

• Procedural

• Contingency