A teacher creates a ticket for a Minecraft issue, what should you do first?

• Forward to the Endpoint Management Team

• Forward to my Tier-2 Technician

• Call my Supervisor

• Call the Server Team

A testing coordinator emails you about a last-minute request for 10 extra laptops, what should you do first?

• Forward to the Warehouse Manager

• Forward to my Tier-2 Technician

• Forward to my Supervisor

• Forward to my Coordinator

You need an emergency delivery brought out to your campus, what should you do first?

• Create a ticket for the Warehouse Manager

• Create a ticket my Tier-2 Technician

• Call my Supervisor

• Call my Coordinator

You are out of spare laptops, what should you do first?

• Create a ticket for the Warehouse Manager

• Create a ticket my Tier-2 Technician

• Call my Supervisor

• Call my Coordinator

A teacher sends you an upset email about the ongoing network connectivity issues, what should you do first?

• Forward to my Supervisor

• Forward to the Network Team

• Forward to my Tier-2 Technician

• Forward to my Coordinator

You are confused about a ticket and need clarification on processes, what should you do first?

• Forward to my Supervisor

• Forward to the Network Team

• Forward to my Tier-2 Technician

• Forward to my Coordinator

Imaging at your campus is slow or stopped working, altogether, what should you do first?

• Call the Endpoint Management Team

• Call my Tier-2 Technician

• Create a ticket for the Endpoint Management Team

• Create a ticket for my Tier-2 Technician

A principal calls you about a student that may have inappropriate messages between themselves and an adult on their district-issued device, what should you do first?

• Ask them to call the Network Team

• Ask them to call the Technical Services Supervisors

• Ask them to call the Coordinator of Technical Services

• Ask them to call the Director of Networking & Technical Services

A principal calls you about a last-minute event tomorrow morning that needs tech support, what should you do first?

• Reach out to my Tier-2 Technician

• Reach out to my Supervisor

• Reach out to my Coordinator

• Reach out to my Director

You need to take a day off next week, what do you do first?

• Email my Supervisor

• Enter the day in Absence Management

• Email Kathy McDonald

• Email my Coordinator