Problem Solving and Critical Thinking Chapter 6

According to the text, what is the key to solving personal problems?

• Reacting to problems once they occur

• Proactively anticipating problems before they occur

• Ignoring problems and hoping they go away

• Blaming others for the problems

What is the first step in the Five-Step Model for Problem Solving?

• Evaluate the best options to solve the problem

• Discover the causes of the problem

• Create options to solve the problem

• Identify the problem

What is the second step in the Five-Step Model for Problem Solving?

• Create options to solve the problem

• Evaluate the best options to solve the problem

• Discover the causes of the problem

• Act, monitor, and modify selected options

What is the third step in the Five-Step Model for Problem Solving?

• Create options to solve the problem

• Discover the causes of the problem

• Evaluate the best options to solve the problem

• Act, monitor, and modify selected options

What is the fourth step in the Five-Step Model for Problem Solving?

• Discover the causes of the problem

• Create options to solve the problem

• Evaluate the best options to solve the problem

• Act, monitor, and modify selected options

What is the fifth step in the Five-Step Model for Problem Solving?

• Act, monitor, and modify selected options

• Evaluate the best options to solve the problem

• Create options to solve the problem

• Discover the causes of the problem

What is the difference between Problem Experiencers and Problem Solvers?

• Problem Experiencers are not skilled enough to complete all stages of the Five-Step Model

• Problem Experiencers create their own problems

• Problem Solvers ignore problems and hope they go away

• Problem Solvers react to problems once they occur

What is the key to establishing and maintaining a problem-free working environment?

• Reacting to problems once they occur

• Blaming others for the problems

• Proactively anticipating problems before they occur

• Ignoring problems and hoping they go away

What is the main advantage of the Five-Step Model for Problem Solving?

• It allows for quick, impulsive decisions

• It ensures a thorough understanding of the problem

• It eliminates the need for monitoring and modifying solutions

• It encourages blaming others for the problems

What is a common mistake made in the first step of the Five-Step Model for Problem Solving?

• Identifying the wrong problem

• Evaluating options too early

• Ignoring the problem

• Acting without creating options