Chapter 9 Quiz

A ________ compares an employee’s actual performance

of his or her duties with the job's performance standards.

• Rating

• Competence

• Performance appraisal

• Performance management

Which type of rating system allows for ratings by colleagues and shows an immediate positive impact on communications, motivation, social loafing, group viability, and cohesion?

• Self-rating

• Appraisal by subordinates

• Peer appraisals

• Rating committees

In most organizations, who is primarily responsible for appraising an employee's performance?

• company appraiser

• employee's direct supervisor

• human resources manager

• employee's subordinates

The method of ranking employees from best to worst on a trait or traits is known as the _______.

• paired comparison method

• graphic rating scale

• critical incident method

• alternation ranking method

The method in which a supervisor keeps track of positive and negative examples of employee job-related behavior is known as _______.

• a graphic rating scale

• the forced distribution method

• the paired comparison method

• the critical incident method

What can managers use to track how much time an employee spends working online, along with the accuracy of their work?

• Electronic performance monitoring

• Critical monitoring

• Central tendency

• Graphic rating scales

The goal of the _______ is to reinforce employee strengths and remedy deficiences in performance.

• performance ratings

• appraisal process

• appraisal interview

• performance standards

When getting ready to conduct a performance appraisal, the manager should be prepared, which means _______.

• beginning to coach the employee on improvements

• telling the employee what needs to be corrected

• planning the solution

• understanding the problem and the employee

What is the first step of any performance appraisal?

• giving feedback

• setting work standards

• making plans to provide training

• assessing the employee's performance

What is the continuous process of aligning an employee's performance with the organization's goals?

• Performance appraisals

• Total quality management (TQM)

• Performance management

• Coaching