BME1 MIDTERM Examination

Operations management is concerned with the ________, ___________ and ___________ of the system that create the organization’s goods or services.

• design, management, and improvement
• production, people and profit
• profits, growth and competitiveness
• brand, public image and identity

Means coming up with entirely new ways of filling orders, developing products, providing customer service, or doing any other activity that an enterprise performs

• Operation
• Operational innovation
• Effectiveness
• Efficiency

Refers to making the right actions and plans in order to improve the business and add value for the customer.

• Operation
• Operational innovation
• Effectiveness
• Efficiency

Refers to ways to reduce unnecessary or redundant activities that add unnecessary costs and could be avoided.

• Operation
• Operational innovation
• Effectiveness
• Efficiency

This refers to the stock of materials needed to produce goods or services

• inventory
• capacity
• quality
• human resources

This refers to the quantity of goods or services

• inventory
• capacity
• quality
• human resources

Operations managers' responsibilities include:

• Human resource management
• Cost management
• Asset management
• All of the above

______________ is a central role of all operations managers. (use CAPSLOCK letters)

The management of the processes that produce or deliver goods and services. (use CAPSLOCK letters)

Set of components that do something.

• Main operating system
• Systems view of operation
• System map
• System