Business Process Management

BPM enables the organization to.....

• allow Business Units to manage and be accountable of their own processes

• provide visibility to ALL stakeholders

• All of the above

• act as foundation for streamlined improvement projects

BPM Technology enforces process, provides visibility and metrics

• TRUE

• FALSE

While 10% is composed of Technology, 90% of BPM is composed of.....

• Management and Processes

• People and Processes

• People and Systems

• None of the above

In BPM, process under LEVEL 2 is known as

• Organizational Process

• Process/Sub-process

• Business Process

• Value Stream

What activity DOES NOT contribute in building Sunlife's BPM culture foundation?

• Consistent in updating our process inventory

• Communicative with process updates within PA team

• Documenting agreements with BUs through clear MoMs and storing in a shared folder

• Diligent in creating my own syntax, formats, etc