2023 Career Prep Semester Exam

Which of the following defines business ethics?

• An approach toward decision making in which a person evaluates moral principles

• Professional standards of conduct, based on moral principles and values, guiding decision-making and actions

• Choices made based on moral principles and values

• A set of guidelines which govern behavior

Which of the following laws requires one and a half times the regular rate of pay for more than 40 hours worked for qualified employees?

• The Equal Pay Act of 1963

• The Fair Labor Standards Act of 1938

• The Americans with Disabilities Act of 1990

• Title VII of the Civil Rights Act of 1964

Which of the following represents the inscription of information?

• Verbal communication

• Nonverbal communication

• Oral communication

• Written communication

Which of the following third parties should be involved when the conflicting parties believe they can reach a solution, but need a third party to manage the process?

• A mediator

• A facilitator

• An arbitrator

• An adjudicator

Which of the following lists the three tools of resolving conflicts?

• Active listening, collaborative attitude, positive language

• Collaborative attitude, third party intervention, active listening

• Positive language, active listening, third party intervention

• Third party invention, collaborative attitude, positive language

Saying 'I understand how you feel right now' is an example of using which of the following active listening skills?

• Asking clarifying questions

• Asking people to share their perceptions

• Acknowledging the feelings of the other party

• Capturing non-verbal cues

What federal agency enforces Title VII of the Civil Rights Act of 1964?

• United States Department of Agriculture

• Food and Drug Administration

• Equal Employment Opportunity Commission

• Better Business Bureau

What is the glass ceiling?

• When an office is designed with skylights in every room

• The intangible barrier which prevents the advancement of women and minorities in a corporate environment, regardless of their qualifications of achievements

• A term describing the limitless options for women and minorities who are continually advancing in the corporate environment

• The intangible barrier recent graduates face in the corporate environment

Which of the following personal characteristics can be categorized as a primary dimension?

• Educational background

• Marital status

• Ethnicity

• Social class

What are the four layers of Geert Hofstede's 'cultural onion'?

• Language, hero, tradition, value

• Language, norm, ritual, value

• Symbol, hero, ritual, value

• Symbol, norm, tradition, value