MOOC  INTRO Customer Service Quiz

MOOC INTRO Customer Service Quiz

University

15 Qs

quiz-placeholder

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MOOC  INTRO Customer Service Quiz

MOOC INTRO Customer Service Quiz

Assessment

Quiz

Others

University

Practice Problem

Easy

Created by

SHAKIRAH SAAD

Used 26+ times

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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the definition of customer service?

D. Managing employee relations

C. Marketing to potential customers

B. Enhancing the customer's experience

A. Providing products to customers

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Briefly explain customer satisfaction.

A. Meeting customer expectations

B. Increasing company profits

D. Managing supply chain logistics

C. Developing new products

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Explain how an organization is able to achieve excellent customer service?

D. By increasing customer complaints

A. By reducing customer satisfaction

B. By ignoring customer feedback

C. By continuously developing skills

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the five (5) needs that every customer has?

A. Price, Action, Services, Quality, Appreciation

B. Speed, Technology, Innovation, Marketing, Sales

C. Communication, Collaboration, Creativity, Critical thinking, Culture

D. Leadership, Management, Strategy, Finance, Operations

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Differentiate the two types of customers.

D. National and International

C. Online and Offline

B. Retail and Wholesale

A. Internal and External

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one of the reasons why customer service is important to a business?

C. To improve products and services

B. To lose customers

D. To ignore customer feedback

A. To decrease sales

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one mandatory skill for customer service representatives?

A. Creativity

B. Patience

D. Financial analysis

C. Technical expertise

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