CCMA Semester Exam

What types of tasks do medical assistants commonly perform in ambulatory care settings?

• Diagnostic and screening tasks

• Administrative and clinical tasks

• Assessment and treatment tasks

• Accounting and triage tasks

What is the term for the responsibilities that are within the knowledge, training, and legal definition of a profession?

• Job description

• Scope of practice

• Chain of command

• Delegation limits

MA Jonah administers a flu shot to Mrs. Contreras, but then realizes he was supposed to have given her a COVID-19 booster. He reports his mistake, following facility policy for medication errors. Which characteristic of professionalism does this show best?

• Personability

• Honesty

• Empathy

• Discretion

Which of the following is true of dressing in a clean, wrinkle-free uniform?

• It is important and a sign of professionalism.

• It is not necessary as long as an MA performs their job properly.

• It is not necessary because most employers do not care about appearance.

• It is an outdated standard that can be ignored.

If ethics tell people what they ___________ do, laws tell them what they ___________ do.

• Want to; need to

• Should; must

• Could; would like to

• Cannot; must not

A patient assigned male at birth uses the name Ms. Jones and uses she/her pronouns. An MA must

• Use the patient's preferred name/pronouns if it does not conflict with the MA's personal beliefs

• Try to remember to use the patient's preferred name/pronouns

• Apologize to the patient if the MA does not want to use the preferred name/pronouns

• Use the patient's preferred name/pronouns

How can an MA promote patient rights during patient intake?

• By only documenting things that seem true to the MA

• By deciding which parts of the patient's history are important enough to tell the provider

• By listening carefully and without judgment

• By questioning everything the patient says

How does HIPAA protect patient rights?

• By making sure patients are only treated by qualified providers

• By protecting choices about what care to receive

• By requiring healthcare workers to report abuse

• By keeping health information private and secure

What is the purpose of an incident report?

• To improve quality of care and patient safety

• To find out who is to blame for the incident and punish the person appropriately

• To hide the details of the incident from legal authorities

• To guarantee the provider will not be considered liable for any injuries

During a blood draw, a patient winces when the needle is inserted and then bites her lip. The MA asks if she is in pain and the patient says she is not. What indicates that the patient may not be telling the truth?

• The patient's nonverbal communication

• The patient's verbal communication

• The MA's nonverbal communication

• The MA's verbal communication