Dynamics 365 Customer Insights Quiz

What is the primary purpose of Dynamics 365 Customer Insights?

• Virtual reality development

• Data analysis and customer intelligence

• Power Automate workflows

• Canvas App creation

Which data types can be ingested into Dynamics 365 Customer Insights?

• Only structured data

• Only unstructured data

• Both structured and unstructured data

• Only data from on-premises databases

What role does the Common Data Model (CDM) play in Dynamics 365 Customer Insights?

• Storing virtual reality assets

• Defining a standard schema for customer data

• Creating Canvas Apps

• Building Power BI reports

Which connector is used to bring data into Dynamics 365 Customer Insights from external sources?

• PowerApps Connector

• Power Automate Connector

• Customer Insights Connector

• Data Integration Connector

What is a 'Profile' in Dynamics 365 Customer Insights?

• A user account

• A record in the Common Data Model

• A summary of customer data and behavior

• A canvas app component

What is the purpose of the 'Profile Unification' process in Dynamics 365 Customer Insights?

• Creating virtual reality simulations

• Merging and enriching customer profiles

• Designing Canvas Apps

• Running Power Automate workflows

What is the significance of the 'Golden Record' in Dynamics 365 Customer Insights?

• It represents a virtual reality environment

• It is a Canvas App template

• It is the consolidated and authoritative customer profile

• It is a Power BI report template

Which component allows users to visually explore and analyze data in Dynamics 365 Customer Insights?

• Power BI

• Canvas Apps

• Virtual Agents

• Power Automate

How does Dynamics 365 Customer Insights support AI capabilities?

• By creating virtual agents

• Through integration with Azure AI services

• By designing Canvas Apps

• By using Power Automate workflows

What is the purpose of the 'Insights' module in Dynamics 365 Customer Insights?

• Creating virtual reality simulations

• Running Canvas Apps

• Exploring AI-driven analytics and insights

• Managing user authentication