quizzz

What is Conflict Resolution?

•  is a set of techniques used to address and resolve conflicts or disputes between individuals, groups, or organizations.

  
  

• Focusing on positions rather than interests

• Separating the people from the problem, focusing on interests rather than positions, generating options for mutual gain, and insisting on using objective criteria.

• Insisting on using subjective criteria

What did Liv Kislik say in her TedTalk?

• highlights the impact of differing perspectives, personalities, and communication styles on workplace conflicts.

•  talks about how common conflict in the workplace happens and suggests strategies to resolve and prevent it.

• says self awareness, empathy, and effective communication are all important in managing and lowering workplace conflicts.

• All of the Above

How can a team leader effectively address conflicts within the team?

• Ignoring the conflict and hoping it resolves itself

• Taking sides and favoring one team member over the others

• Issuing ultimatums and threats to force a resolution

• Promoting open communication, actively listening, and facilitating a collaborative resolution

What are some strategies for resolving conflicts between team members?

• Encourage open communication, active listening, find common ground, work towards a compromise, set clear expectations and roles

• Avoid communication and interaction between team members

• Assign blame to one party and take sides

• Ignore the conflict and hope it goes away

What are the essential communication skills for effective conflict resolution?

• Active listening, assertive expression, understanding others' perspectives, managing emotions

• Reacting emotionally without control

• Being passive and not expressing your needs

• Ignoring the other person's perspective

How can active listening help in resolving conflicts?

• By using physical force to assert dominance

• By escalating the conflict to involve more people

• By ignoring the concerns of the parties involved

• By allowing each party to feel heard and understood, which can lead to better communication and finding common ground.

What are the qualities of a good leader in conflict management?

• Effective communication, empathy, active listening, problem-solving skills, and the ability to remain calm under pressure

• Ineffective communication, lack of empathy, avoiding conflict at all costs

• Aggressive communication, lack of empathy, ignoring others' perspectives

• Poor listening skills, inability to solve problems, easily getting flustered

Explain the importance of emotional intelligence in leadership during conflict resolution.

• Emotional intelligence helps leaders understand and manage emotions, empathize with others, and communicate effectively to resolve conflicts.

• Conflict resolution is not a necessary skill for effective leadership

• Leaders should only rely on logic and reason to resolve conflicts

• Emotional intelligence has no impact on conflict resolution

How can a leader promote inclusivity and understanding in a diverse team?

• By favoring certain team members over others

• By actively listening to team members, fostering open communication, and creating a culture of respect and acceptance.

• By ignoring the opinions and perspectives of team members

• By creating a competitive and hostile work environment

What are some challenges in resolving conflicts in a diverse team and how can they be overcome?

• Promoting open communication, fostering understanding of different cultures, and encouraging empathy and respect for different viewpoints.

• Imposing one dominant culture on the entire team

• Ignoring the cultural differences and focusing only on work tasks

• Encouraging competition among team members