customer relationship managment

The term "CRM" stands for what?

• Customer profiling

• Customer engagement

• Customer Relationship Management

• Customer journey map

•CRM software records customer contact information such as email, telephone, website social media profile, and more.

• True

• False

The type of CRM are:

• Operational

• Analytical

• Collaborative

• All above

What components are included in Operational CRM

• Sales automation, Marketing automation, and service automation

• Sales automation only

• Marketing automation only

• Service automation only

Data analysis is the main function of this type of CRM application.

• True

• False